Checkers — Restaurant in Florida

I have NEVER in my life dealt with an experience like I did at this Checkers in Brandon. Not once, but twice. The first time, I paid to add cheese and stuff on fries that I thought would be separate because my child have a food sensitivity. I was told they would remake the food for me. Then someone came to the window with the WORSE attitude saying they refuse to fix it. That it wasn’t their fault. So I asked for it plain and a refund of the amount I paid extra. She said ok. Until another person comes up and says that she won’t do that. At this point i was just over it and I asked for a full refund. They took my card and said 3-7 business days it should go back. However, it did not. I called corporate and after waiting to hear back from them, they said to go back and at-least try to get the meal that was paid for until I heard back again. I went back. Only for them to literally argue with me for 30 minutes telling me that their General manager (whom wasn’t present but on the phone) said there is nothing they can do. So I spent money, got no food and no refund. I was at-least asking for the food I paid for. I asked for contact info for whoever runs this checkers being that they said corporate doesn’t run this location. The GM was on the phone with the “manager” because she kept calling her. Three times to be exact. And each time she said that the Gm said I was out of luck and that she wasn’t willing to talk to me, or help me. And there was no number to call for someone above them. I’m literally mind blown. They took my money . Literally stole it. THEN tells me had I came back in 3 days that they MAYBE they could have helped me. So it was my fault for waiting the 3-7 days I was quoted by the supposed manager. I have literally lived here my entire life. Was born in Brandon. Always have loved checkers. Eat there multiple times a week. But the way they do their customers here, is by far disgusting. While my child is asking why they won’t help us. Insane! I pray they get new management . The people running this store will run it into the ground. I get it’s not a lot of money. But it’s the principle. Right now every cent counts for...

09/26/23 I when there today to buy cheesecakes sundaes because I pick my son from school so I we back to the house I give the food to them my husband and son because I buy burgers too , and Ieat my burger and little after I eat my cheesecake sundae when I notice and have chunks of mold a lottttt my husband and son they already eat the food so I was mad and upset so I go Back to the place to let them know the wherever they have there have moldddd for stop selling that For other people no eat that , and I told the lady you guys need put attention a what you selling check they stuff ,machines clean thattt because is not healthy how many people eat that omgggg , and then I spoke with one lady there the I don’t know was the manager or not because she don’t have a tag name or anything she was veryyyy rude and nasty like acting like is my fault I don’t know why she was like that she don said anything like ok you know ma’am we sorry what we can do for you nooo she don’t said that !!/nothing 🤦🏻‍♀️ and she said to me I only give you the 3 dollar she gone the money !! and screaming at me !!….“go in you car and move from the driveway men she said that to me very very nasty people like she NO need be at any costumer service because she is not care about is like is not a big deal , she is “ Very ordinary and ghetto women “about the service of customer,, the place is here at Brandon on 60 rd and I never never back there again and course I want to call to corporate !! So please please check you food of any any place you buy , I hope my son and husband no get sick...

I ordered food here with my family in the drive-thru. I had asked for a receipt told the girl thank you. She didn't say anything. Another girl comes and just handed me my food she also didn't say anything. So I sat there not knowing if that was all of our food since I ordered a lot. The first rude employee opens the window and I asked if that was all of our food. She said yes and I said oh I didn't know because the other girl didn't say anything. I was going to pull away and was told by my daughter that the girl waved obviously trying to be rude not friendly. I then asked the first rude employee if I can have the employees name. She said no. She asked if I wanted to speak with a manager. I said yes. The manager comes over looking annoyed and/or stressed and asked me what is the problem. I asked her for the employee's name who waved and she said it was Brianna. I told her that Brianna needs to learn how to speak with people. I work in customer service and I am nice even to the customers who are not friendly at all. I was never rude to these employees. I was frustrated because I am tired of spending money at places where the customer service is so poor. If people don't like their jobs then they should quit. I was literally ready to pull off, but she was being rude by waving and being sarcastic instead of apologizing. I will not be returning back to this location. It isn't that hard to say, "you're welcome" and "have...