Freddy's Frozen Custard & Steakburgers — Restaurant in Florida

1st let me say, when the burgers are hot off the grill there is nothing better, same with the fries, but our last visit was very disappointing! My husband's double cheese basket was a 10+, my single burger a 0, it was old, cold, almost no mayo, bun was old, it grease on burger turned into solids. I WAS charged for a cheese burger minus cheese, or 7.89. I should have been charged for a single hamburger that I ordered. I ordered a mini turtle sundae, it was over $5. I got the sundae? But there was no evidence of fudge ir Carmel topping, I had them hold the whip n cherry. I tried to find the topping but there was only about a teaspoon of caramel and the same for the fudge sauce. Not really a sundae. I love their ice cream so all was not lost, I normally would not complain about prices, but almost $30 dollars later, and no time to go back thru the line to bring it to their attention, can't say I would risk a repeat performance. I can't say how disappointing this was especially after driving up...

The Bloom is off the Rose. Sadly this location has spiraled downward since opening just a few years ago. Cleanliness, customer service and product quality has reached a laughing state with many of our neighbors. The exterior has deteriorated (awnings, paint, dumpster) leaving a stale appearance. The interior is marred with worn furniture, unkept floor cleanliness, inadequate self service station, and an undesirable cluttered behind the front counter and kitchen prep areas. The personnel have gone from wearing fresh uniforms to greasy overused t-shirts. The staff are inadequately trained in providing great customer service. The latest experience provided us with tire flattened burger patties crunchy cooked! Asking for a replacement order, we were greeted with the same less than mediocre product. Something has got to change or the survival of this location will fade away. Thank goodness their custard product is surviving barely. Pass...

Awesome burger, terrible customer service. We go here occasionally because the burgers are yummy but they are a bit slow to make them. Today was extreme though. It took a half hour to get our food. First I waited at least 10 minutes to order while the line behind me eventually reached the door. They were busy fixing the ice cream machine. Then they took my order and I had to wait a while to get it and it was just a lettuce wrapped burger with no sides. The first order was not the double bacon cheese burger I ordered so they had to make it again and didn't wrap it in lettuce. I requested lettuce so I could at least wrap it myself and the guy said he was running short but I convinced him to give me one sad piece. My friend that came after me had a similar experience except they wrapped her burger in a ton of lettuce which left us confused about the supposed lettuce shortage. Hopefully it was an off day, but don't go here if...