Frosty's Lab Nitrogen Yogurt & Ice Cream SunSet — Restaurant in Florida

Unfortunately, I had to choose one star to be able to leave a review because quite honestly this place doesn’t deserve not even an eighth of a star. Anyway, I ordered from here on Uber Eats and they took my order. I noticed that it went through 3 different drivers and on the last one, it seemed like he was picking it up and it would be on its way soon. All of a sudden I get a call from the driver advising that they had closed and that the workers wouldn’t come to the door or even open it for him. Which, I’m sorry, it is extremely RUDE and DISRESPECTFUL. They could have easily canceled my order since they closed and they could have at least gone to the door and advised the driver of same. This is not the first time I’ve had a bad experience at Frostys Lab but it sure is the last because I’ll never go back or try to order...

Nitrogen ice cream is cool and at Frosty’s it allowed me to enjoy ice cream that catered to my dietary needs(IBS)- yay for that! That being said, the service lacks communication and clarity. I get it- it’s an ice cream shop. Yet, wouldn’t you like to know you’re approximate wait time? Wouldn’t you want to know the non-dairy alternative used in your ice cream or even the side of your order? They didn’t even ask if I wanted a cup or cone. The cashier was nice enough while we spoke in Spanish and though she asked for my name she still hollered...

So overall the taste of the ice-cream I had “Cuba Libre” was good but the experience was awful.

It took over 45 minutes to get our order which blows my mind for ice cream (the problem is they prioritize all the online orders and deliveries like Uber eats and grub hub)

Then once we finally received our order they messed it up, we then let them know and they remade it AGAIN wrong . At this point it was over 1 hour of an experience and we were done being there and just left.

End review is it is not worth the lack of organization and overall...