Grant's Crabs & Seafood — Restaurant in Florida

What a complete disaster. This is for their Food truck, not physical location. 3 things important about serving from a food truck; it has to be fast, easy to eat and great food. The completely forgot about the first 2. Long line so figured it’s probably good and looking at reviews thought it would be worth the wait. 45 minutes wait in line. They were completely overwhelmed and lady who took my order (BTW, I’m a very heterosexual man, but there are a lot of kids around and if you’re going to lean forward to take orders, how about wearing a shirt that doesn’t let me see down to your belly button and all the things you stuff in your bra, such as lighters, etc.) got very snappy with everyone.

As you can see from video I posted where I asked people how long they had been waiting, it was over 2 HOURS for most. At that point, all of us should have had our food refunded or at least some type of discount, but nope. Never offered.

After an hour, when I went and asked the woman who took my order how long it would take, she said “in a while. I don’t know. We’re busy”. Guess what. That’s your JOB to know. They never gave anyone a receipt, just asked us to give them our names, and when we would ask how long it would be, they asked for our name and then asked what we ordered. Seriously? IT SHOULD BE ON THE TICKET WITH THE NAME I JUST GAVE YOU!!! FYI, I gave them the name “YO” to make it easy to remember but apparently, it was too difficult. There were over 30 people waiting and the crowd was getting angry!!! Finally, another woman showed up that got things moving. Whoever you are in the red shirt, thank you! I think we’d still be waiting if it wasn’t for you. You should have been there an hour before then.

Now the food. Remember the easy to eat part? Obviously it’s a food truck, so no crab pliers given. The other food truck actually cracked them before serving them so people could just peel them open. Nothing done here so it was impossible to eat (big crab legs were easier but still not ideal). Had to take them home to eat which defeats the purpose of a food truck.

The blue crabs had almost no meat in them. Complete waste of money. The crab legs were actually big and at least tasted good which is why it’s 2 stars and not one.

Based on the service alone and lack of care to try to make things right with customers, I’m leery to even go to their physical location.

Too much competition around to not take care of customers the way they should.

Very disappointing and had...

I rarely leave reviews but since I left a praise report years ago on how delicious the food is, I now must leave a review on how poorly their customer service is. From day one they have always had terrible customer service and I've ALWAYS over liked it because the food is amazing however I cannot continue to be mistreated and made to feel as if I'm an inconvenience for patronizing their business.

The husband and daughter is both ignorant and illiterate with no sense of business intelligence. I made it perfectly clear that I was placing two separate orders and that I would like everything bagged separately once I get to the restaurant they charge my card for the whole order which came up to $177 even after I made it perfectly clear that it was two separate orders. I proceeded to ask for a receipt with the breakdown of the two separate orders, they refused and instead brought me a menu and told me to calculate it myself. The husband wanted to argue with me and continuously repeat what I specifically said when placing my order as if I wasn't aware of my request. I even found myself pleading with the husband telling him I did not want to argue and if it was such an inconvenience I could even simply take a picture of the handwritten tickets that have the totals at the bottom, again he refused. I'm not really sure why or what was the purpose in him refusing me a breakdown of the orders when I made it clear that the orders were for multiple people and I just wanted to make sure that I got my money back. Needless to say I never received what I asked for and will never support their...

The worst customer service I have ever experienced. I am 62 years old, lived in 9 states, and traveled to 10 countries! When I arrived there was a lady getting her order taken this took a good 10 minutes don't ask me why. Once she stepped aside I approached the counter, the phone rang and the young man behind the counter took an order, then another, then another, while I am standing there. I finally had to tell him he should take care of the in house customer first. He told me he had to answer the phone. I told him he should put the person on hold, that I had been waiting for him to take my order for 15 minutes. He gave me a blank stare, smacked his lips and rolled is eyes. The phone rang again, answered the phone and said hold! Now mind you he never said hello, welcome, or how can I help you can I take your order....NOTHING. He just looked at me with pen and pad in hand. This young man was not happy to have a job and he was not afraid to let the customers know he would rather be in hell. To add insult to injury, he let my order sit for 10 minutes before my husband asked him to check on it. I guess that was my punishment for trying to teach him to do the right thing? The Crabs were really good. Shame. This was my first impression and it was a bad one. I am convinced the people who work there could care less. They all looked like they were ready to commit bodily harm on everyone that walked through the door. Be prepared, You've...