Hibachi Japanese Express — Restaurant in Florida

I ordered 5 dinners, teriyaki chicken, steak, shrimp and two salmon dinners with a side order of steak. I also asked for two side orders of teriyaki sauces. I clearly stated I wanted the steak medium rare as they cook it always well done and I wanted the salmon not over cooked. I got home only to find I’m missing my sauces which they charged me. Then our steak was more than well done, it was burnt. The salmon was also burnt and dry. So I’m thinking they must have a new chef and so I called and asked for the manager. He refused to talk to me and had our conversation passed back and forth through one of the other employees. I told them even though our food was burnt we were hungry and said it’s still edible but, the steak orders were completely unacceptable as it was burnt, dry and hard. I was told he will only give me two side orders of steak as he said the rice and the vegetables weren’t burnt. Lol I told him I can bring the whole order back if he wanted to see them and the girl on the other line said it didn’t matter because he said it was the steaks are what was not edible. She was very apologetic and couldn’t understand the logic of her manager. I ordered dinners but he only wants to replace or refund me for the steak only and not as dinners. She said she tried to explain to him that we come there all the time but, his decision was final. I asked the girl if I could still speak to him and I was told I can come there and he’ll speak to me then. Well, I don’t think we’ll be coming there again. I work at an establishment where customer service is paramount. I’m also a supervisor and I try to make sure I do everything I can to make things right for our customers who have complaints but, the level of customer service by the manager at Hibachi Japanese Express in Wesley Chapel is so poor that I feel bad for his employees because his actions dragged everyone down with him and giving the place...

I definitely recommend the Snow Mountain roll. It was super tasty. The Hawaii was pretty good, but I like the way they do it over at Hot Tuna better. As for the Sweet Potato roll, I'm still not sure. I mean, it was a good portion, but the sweet potato was a lot less cooked than I'm used to. It was crispy like a carrot. Not necessarily bad -- just different than what I had expected.

But I did have a couple minor gripes...

First, even when dining in the restaurant, everything is served in "to go" containers. If you're getting something with big portions and you're likely to take leftovers home, perhaps it's handy... but seems like a waste when it's used for the sushi rolls. It's also hard to appreciate the presentation of the sushi, when the toppings are all squashed under a plastic lid.

Second, it seemed like some of the customers, ones who don't routinely eat sushi it seemed, were unsure of the menu items. I overheard one of the customers asking what's in an avocado roll and was told "avocado"... By actually listing the ingredients of each roll -- instead of just the specialty rolls -- I think it would help give the customers a bit more confidence in ordering what they want. It might also help speed up the ordering process a bit, since people don't have to spend time wondering what's in each roll and/or asking questions about each one.

Lastly, and this was a super small gripe, even though employees seemed to be constantly walking by, no one offered to take the empty containers away from the table. I know they aren't a traditional sit-down restaurant, but it's worth the...

I've never written a review but after paying money for whatever they're calling chicken, I feel compelled as I'm sick of being lied to. Just like the last review, obviously there's different owners or cutting corners. I used to get the chicken hibachi lunch maybe two times a week cuz I worked around the corner. I since have a new job so I don't go there quite often but I had a taste for it. The reason why I used to go there is they were different than any other Asian restaurant because their chicken was little pieces of square chicken cut up. It looked like chicken and taste like chicken. ( look at some of the pictures, you'll see what I'm talking about) This however just like most all Asian restaurants do not serve real chicken, and I believe it is a small rodent that's why it's always teriyaki trying to cover up the dark meat. (Sorry to let everyone know but real chicken breast is white meat, not dark meat, small peices)There's little muscles in the meat and I paid 17.00. Thank God I ordered a suchi roll as I only had the veggies and rice. It's a shame because I really love this place as I mentioned they used to serve real chicken. Hopefully the real chicken comes back but unfortunately this was my second attempt thinking it was a one off the first time when my girlfriend picked it up for dinner and I didn't eat any of it then. I will not be eating here again, maybe the sushi, I'm not hating there. And to be clear, I'm not against Asian people because we ALL bleed red and as one. I'm just sick of not getting what I pay for and didn't want to make a real scene,...