Jet's Pizza — Restaurant in Florida

⭐☆☆☆☆

“Any” apparently doesn’t mean any at this location. 🤷‍♂️

I’ve been a loyal Jet’s fan since my Detroit days — born and raised on that buttery crust and square slices of joy. So when I got a coupon in the mail for $5 off ANY pizza $20 or more (pickup only), I figured it was the universe saying, “Treat yourself.” Big plans with the guys for the hockey game, and I was already craving that familiar Detroit-style bite.

I called in to order — large half pepperoni, half supreme with a salad — and immediately noticed the stellar attitude of whoever answered. After I hung up, I even turned to my wife and said, “Wow, someone’s having a rough day.” I guess the new AI ordering system that doesn’t allow coupon use really put a damper on the mood.

I showed up June 9, and let me tell you — the vibe was immaculate. Two ladies working the front, and the energy in there was about as warm and welcoming as an overdue tax notice. They flat-out refused to apply my coupon. I pointed out (politely) that it said “ANY pizza.” One of them replied, “That means any pizza… but not this pizza.” I wish I were making that up.

Just so we’re clear — the coupon didn’t say any pizza except the one you’re craving, or any pizza that passes our secret vibe check. It said ANY pizza. You know… like the definition of “any.”

I’ve been coming to this specific location for 3–4 years, even recommending it to other Jet’s lovers who moved down from Michigan. That ends now. Not because of the pizza (which has been hit-or-miss lately, depending on the sauce roulette of the day), but because of the consistently awful customer service. I’ll proudly drive a few extra miles to the Sarasota location from now on — it’s worth it to not feel like I’m inconveniencing someone by simply ordering food.

Also: if you want sauce on your pizza, roll the dice or bring your own. Asking for extra? Good luck — it’s like a scratch-off ticket with no winner.

Jet’s: I love you, but this...

NOT ONE MANAGEMENT REPLY F0R TERRIBLE SERVICE

Horrid experience. Went in at 6:09pm to pick up an order for my parents. The counter clerk stated it would be ready in ten minutes and they would "call my name" when ready.

Mind you the place is well within the distance of calling a name. Heard others names called; figured they ordered before me...

Then a new group of people roll in for their pizzas. I am sitting there still within eyesight waiting: 6:20...30...40. Okay; I have had enough..this was on a Thursday; not some free promo friday.

Now; I get to wait in line "swell"...approach the counter...again.

New cashier; same ole ear pod in their ear.

(I could and should go on about that but lets stay relevent.)

Back to the story;

Walk up; show my receipt from 6:09 and approaching 6:40.

"Hello, just checking in; the last "you"; said 10 mins and that the food was in the oven and worker number 2...(think worker--but too high of a class for her attitude)...so person/worker (sp) 2 walks around; does a circle; then another circle; felt like I was watching an ice skating match...only to try and deter me from her pulling the pizza from their heat lamp.

Talk about livid...waiting that long for someone with a brain to call a name when a recipt says waiting...and not pickup.

Hire a new manager corporate...someone with a brain...and if their employees wear ear pods...have them take a reading aptitude test..too bad half a star isnt an option...

fun fact...i will be reaching out...

Always smells delicious and the staff is always pleasant when I have to pick up an order. While my wife was tanning next door, I was in the parking lot and watched this big older lady practically inhale a medium pizza. It was fascinating. Literally, for 7 minutes straight, her jaws did not stop chomping and her hands were assembly lining pizza into her mouth. I have no idea if she was even swallowing or if her mouth was a portal to another dimension. It was an absolutely remarkable sight and I am so glad I had my sunglasses and tinted windows so I could observe this publically. I wanted to take a video of the ordeal but people would think it's a fake video.

Anyways... I think this accounting of events speaks more about the pizza than it does about this lady... So go get some Jet's Pizza, it must be at least above average to many people or they sprinkle an addictive chemical in their ingredients, order now and let me know what you think.

Update: Finally, tried 2 slices. It was great. Very hearty, I like a lot of sauce and there wasnt much on there for my liking, but it was hearty and savory and you can still taste the sauce. Definitely worth the price, especially if you want a change-up from your...