KFC — Restaurant in Florida

They have a post on the window asking to customers to be nice with their employees, but they don't train their staff to treat good and be nice with the customers. 9 months ago I did 5 stars and said it was a wonderful experience. But today I changed my mine completely. From 5 to 1 star, only because I had a terrible experience today, before I had some issues but it wasn't too bad compared to what happened tonight. I went around 7pm on 12-28-2021 to order a Family size 8 pieces of chicken, the guy who served me had no manners at all, first I asked him to put only dark meat, i could see how angry he was because of my petition, then I was about to asking for 2 fruit punch and he closed the window on my face without saying any word, i had to wait for him to come back and open the window to order my 2 fruit punch, 2nd I asked him to give some BBQ sauce and grape jelly then after he got them for me with a ver bad face finally I could asked him for the 2 fruit punch and told me that I had to go back to the line again because Christmas was over (like the bbq sauce and grape jelly was a gift) then he claimed i was too long on the line,really??? He was the one who held me up for more than 10 minutes getting my order!!! I told him that I would pay for them I didn't want them for free, this is innaceptable . What a bad customer service, and its a shame because the food is really nice, but they need to give a training of customer service to their employees, they are lack of patience and friendliness. I hope the manager would get to talk with his employees 🙏 I will never come back here and please don't...

Ok so I have eaten KFC,MCD,BK, Popeyes and Wendys. What I have found is the spicy chicken sandwich depends on the employee who puts the sandwich together. My first Wendys jalapeno was out of this world. Loved it, but the next 5 were horrible. All made different. Next Mcdonalds had 5 of them. all different none tasted good. 5 Popeyes and all the same and out of this world. Then burger king 5 different stores as all were and all tasted dry and all differently bad. Then KFC for the spicy chicken sandwich. 5 from different stores. all the same Great.Been back to KFC 2525 south military trail, Palm Springs. Fla. All great. Me I rank KFC and Popeyes as tied for #1. Always made the same nothing missing great chicken and great sauce and pickles . Love the KFC I go to. Love the Popeyes I go to. The employees make a big difference and making it simple adds to great taste and a happy customer. Well it finally happened. last week went for my KFC chicken sandwich and a line for then was long. got my FIX and said to cashier that KFC has one of the best tied with Popeyes only costs a $1 less. She says she hates making them. I asked so everyone aks for them .She says yes. Went today Wednesday June 2 2021 again a line at 230pm but when I got my sandwich it was horrible. Small tough Piece of chicken. Oh well its the employees who are the success or failure of a brand. Good by KFC maybe BK can keep there new chicken ...

I went to this location at 10 am which is opening time. I was told by the person taking orders that they didn’t have any chicken ready and that it will be about 15 minutes. I drove up to the window and the person serving food from the window ran from the window. A lady named Erline came to the window and asked how can she help me which was annoying being that I also talked to her while trying to order which was BEFORE I pulled up. She was very dry and being a smart Alec. I asked for the manager and she replied I’m the one in charge today. Her badge clearly said team member so I was lost as to how can a team member become the manager all of a sudden. She said the cook had a flat tire and was late to work today.I asked did they not have a back up cook and she said no and the my only option was to wait. How unprofessional! Please do...