Frank Electronics — Local services in Palm Springs

10 o'clock appointment to get 15s put in a box hook up a power cap and amp to speakers ,arrived came out looked at car took keys and then sat in the waiting area for 3 an half hours as I was waiting a guy came in with a radio he just brought from them night before and the radio installer clamed that's the the radio that supposed to be in that box the customer argued that's wat u gave me I just bought this from u yesterday and I never opened the box they went back and forth and I thought it was a customer trying to get over on Frank's car audio but as I sat there longer and watched and then as my car finally got brought inside the i got attitude from the installer and my car then sat another 45 mins in the shop with out nothing being done to my car but pop the trunk and then tell me my radio is messed up I need this 80$ part the keep my radio working they told me I could pay for 2 hours (90$ hour) but they can't garuntee everything will be working so pay 180$ plus parts to not even no if my sound system is gunna be working wen I leave an I don't believe I needed the part behind my radio and when I switch songs my speakers suck in and the pass bams like 4-5 times between each song or wen u take a CD out and it's loading it will make the bam bam sound till sound comes on but it's my speakers sucking in which isn't good which at the end wen I was leaving I realized that customer was probably telling the truth about buying a radio and its and older, used version not the new, brand new one he thought he was paying for Frank the owner was a nice guy very respectful and seemed like he wanted to make things right but a big problem as well was between 3 guys working there they don't communicate I told all three wat I needed done several time and like every 45 mins ID get asked just to keep me strung along cuz I was upset I was still sitting there at 1:45 and my car hasn't been touched no one was in front of me there's two shop spots two installers and I'm the only car till bout 11:30 then a car came and they took his car in and finished it before mine and I had a 10am appointment. They need to communicate more and get more organized or something so if u have a 10am appointment u get them in shop and start working in there car at latest an hour after the appointment that's the point of appointments and in my case I was first appointment and no one was there and I waited 3 1/2 hours I couldn't imagine. And all said and done my radios not fixed like they said it would be if I buy this part from them and my right front door speaker cuts in n out NOT...

Nothing but issues. I Went to Franks to get a new audio system (all 4 speakers, amp, head unit, and Backup camera) and made an appointment with Frank a few days later. When I went in for the appointment Frank wasn't there and they had no idea about the job. So I had to explain the job I wanted done again. Later that day I was told they were going to take longer than expected and needed another day. I went to pick up the vehicle but the bill was higher than quoted. Some modifications needed to be done to install the head unit BUT NO ON EVER TOLD ME BEFORE HAND. So my car was modified without my consent then added to the bill. Then as I was leaving I noticed the Backup camera was never installed. I then had to waste yet another day bringing the vehicle back to install the Camera. Then two days later I notice that the Dimmer on the radio isn't working so it's extremely bright at night. I messaged Frank about a week ago about this issue but still haven't had it resolved. After all of this the radio didn't even sound good. Nothing was configured. The amp was way too high on the fronts but almost off on the rear. No tuning was done at all. The camera was pointing too high and then fell off later that day as it was only put on with cheap sticky tape. Only good note is the wiring does look nice however that doesn't make up for the massive lost time and money. I have done business with them in the past but I won't be doing anymore after all of these issues. It is truly upsetting to have to deal with all of this after spending so much money and having to still spend more to have someone else fix it. I didn't expect this from Frank but I guess times change. If you go here I hope your...

I selected Franks because it was fourth in a list of top ten auto electronics dealers in WPB to replace my ancient GPS with a modern one.

Frank proposed a top-of-the-line Kenwood and a necessary climate control panel, backup camera, and SiriusXM receiver. The price was fair, and they knowledgeably answered all my questions.

Wherever you go, show the proposed equipment list to a couple of people. Make them tune the quote until it’s exactly right.

All was done as promised. The installation looked and worked great, but problems inevitably arose. First, they fixed my trunk lock with a small adjustment.

A big problem arose when the climate control AC panel pushed cold air on the driver’s side and hot on the passenger’s side. That’s my wife’s side, and she was not happy!

I called, and they took immediate ownership. They were very nice about it. No pushback whatever. Even so, this is when you start to wonder how deep their technical bench is.

I left the car with them for two days. In the end, they replaced the Metra 99-7803G climate control panel with a much nicer PAC RPK4-HD1101, whose wiring harness is better designed for dual climate control in my 2007 Accord. No charge.

They fixed a couple of post-installation glitches on the spot.

Whoever you choose, don’t leave until you are satisfied that all is correct. It’s the nature of the beast that subtle glitches may take weeks to show. Then you need someone like Frank.

Big thanks go to Frank and his crew for being the stand-up professionals they are. Frank, Nic, Jake, Joshua – you...