McDonald's — Restaurant in Florida

Order #89 at 3:08pm

Sand which required assembly. It was a bad experience. I'll start with the good.

The young lady that took my money was kind, polite, quick and able to multi task well. She was patient with me as I figured out what I wanted and patient again when I forgot to re-enable my bank card through the app (anti-skimming precautions). She took it in stride. Handled it with a smile.

After that it was all down hill. Ordered a coke with no ice, and received a coke with ice. Kept quiet. Not that bad. Can live with it.

Waited for several minutes at the window, before the blonde teenager passing out food asked me to pull ahead.

I did.

And waited and waited and waited. Several other orders put in after me passed me. All I ordered was a coke no ice and a steak bagel.

Finally after 10 minutes a young hipster in a tie brought my food. I commented on the amount of time and was basically told tough. No apology or sorry for your wait. He simply Huffed "at least the food is fresh and right".

If he hadn't said that I wouldn't have been motivated to right the review.

I opened my bag and found my sandwich unwrapped with the bottom of the sandwich, the meat (in two pieces), and the top of the sandwich all separate inside the unwrapped wrapper. Plus, it was cold.

Fresh and "right" indeed.

No silverware, so I had to try and scrape the onions and such back onto the lower piece of bread with the undercooked (maybe Untoasted all together now that I think about it) upper piece of bread. I ended up spilling the well caramelized onions on my shirt.

Long story short: (The bad) Unassembled cold untoasted sandwhich loose and unwrapped in the pocket wrapper. Snarky teenager in a tie. Got ice when I asked for no ice. Extremely slow service.

The good: Polite girl took my money Onions were well caramelized

Another angle: Now I get to spend time trying to get a grease stain out of my shirt. A thing that wouldn't have happened if I had gone basically anywhere else that has employees that are proud of the work they do.

Next time I'll drive up the road to checkers, or Burger King. At least Taco Bell puts their food in...

The nighttime manager who work Wednesday night / Thursday morning is so rude and has absolutely no customer service skills whatsoever and lacks leadership qualifications because she cannot defuse a problem or she slammed the window at the the drive-through just barelysmashing my boyfriend's hand in the window but barely is no excuse it is still assault and no matter how hard it was that's not the point the point is this disrespectful woman cut us off and her employee Who was trying to defuse the situation we got the two 10 piece nuggets for five dollar deal and she shorted us a 20 piece nugget so we went back to the line to get our other two 10 piece nugget's and we weren't upset accidents happen we figured she just forgot to put them in there but when we pull back up she proceeds to tell us we are liars and that she made this order herself and pretty much humiliated us I just really cannot imagine anyone lying over nugget especially if they have to sit through a line over again , A gentleman that was ordering food behind us literally left the line pulled up next to us and told us the same manager is a rude and that is when she proceeded to flick Asaph flick us all off walk away and help none of us thank goodness for the other employee the gentleman who is behind me did not buy food he left you are losing business McDonald's and this nighttime manager working there at the McDonald's in Hudson on 52 and 19 should be fired she's lucky I didn't press charges for assault I was very tempted to call the police because she did hurt my...

I used the mobile order and pay to order breakfast 10 mins before they stopped serving breakfast, I drove to the restaurant to pick up my food through the drive through and the line was long. So by the time I got up to the speaker at 1031 to tell them I had arrived, they tried telling me I couldn’t have my breakfast order because they stopped serving breakfast and I could have a refund or order something else.. So I told them I was confused since I had already paid and they had my order in que for the last 10 mins.

So then they told me they ran out of bagles. So I asked what do you mean ran out? like you don’t have any more in the store? They said no they don’t have any more cooked. So then the manager comes over the speaker and tells me I can have it on either a muffin or a biscuit because they said it would take 10 mins to warm up the machine to make me a bagel… So I told them I didn’t mind waiting.

After all the attitude from the manager they then ignored me at the speaker. So after a good 3 mins goes by I asked if I should pull up or park or what. “Good thing I was in the second drive through lane and no one was behind me.”

They finally tell me to pull forward. And after all the rude back and forth by the time I got to the window, what would have been 5 mins later… what do know they had 2 bagels for me and a hash brown. So much for taking 10 mins to warm up the machine…

Poor customer service experience… if mobile order and pay is such a problem you...