We are 65 so we prefer not to sit at uncomfortable high back tables, we requested a booth and it seemed like a major inconvenience for the hostess even though there were plenty of open tables. We ordered two cobb salads and water but waited a ridiculous amount of time for the salad. From my seat I could see a whole bunch of food orders in the window and I could even see the cooks struggling to find space to put more orders up so the problem was definitely not with the cooks. Numerous wait staff came to look at the food and a monitor only to just walk away from the food. The Manager walked by a few times but never looked at all the orders piling up on the shelf. Finally one server came to get his orders and then most of the food was delivered while our salads just sat first in line in the window. I don't know if our waitress was clueless or if it is your monitor system but when she FINALLY delivered our salads the grilled shrimp was cold from sitting on the salad so long. We also never got knives only a fork. We frequent the San Jose, Mandarin location monthly and this location is actually closer to us but the service is terrible. When I moved my plate the bottom felt like it had old food stuck to the bottom and I really hoped the top was clean before my food was put on it. The waitress came to our table once to bring me a second glass of water and then to remove my first empty glass but never mentioned the food. We were getting ready to walk out when the food was finally delivered.