Pizza Hut — Restaurant in Florida

Last night, I decided to order my family our favorite pan pizzas from none other than Pizza Hut. My son (12) was so excited as he always is to enjoy his personal pan created his way. I'll admit, I was too. After ordering online, I decided to leave our home as it's a good 10 minute drive to the nearest Pizza Hut from our home. That was okay as it said with the confirmation number that it could take 10-15 minutes to cook.

When I arrived there were a few people ahead of me. I patiently waited and observed the surroundings inside. The place was really nice. I was impressed. HOWEVER, things changed when the man making pizza was not wearing food safe gloves and touching the refrigerator bare handed as well as other things in the area. He would turn around fast to see if anyone saw him and then go back to creating pizzas. I found it odd and strange. I thought to myself, (wow, this man is touching everything bare handed and just tossing toppings mixing them with his hands into other toppings, this is gross and concerning).

See, I have a MAJOR allergy to mushrooms and at that moment, I got scared while lost in my thoughts about the man creating the pizzas. I kept asking myself, what if he touched mushrooms barehanded or mixed mushroom juice/ pieces of mushrooms with other toppings. This man being very careless upset me.

As the line grew smaller, I kept looking around casually. The pizza station where you create them was separated by the oven 3 tall. It was a really large oven that took up almost all the kitchen area. I was following the beginning opening of the oven to the end when I noticed tons upon tons of pans on the floor sitting among tons of trash and crumbs/ pizza extras. I felt my stomach hit the floor too. I started to feel a little off. However, I was trying to be optimistic and think how it's 8 P.M. and the entire day has passed, perhaps they got busy and were unable to attend to the floor. I was thinking of everything to excuse what I saw.

Finally, it was my turn to pickup my order. The lady rung me up and I paid with my freshly printed new fifty. As she went to retrieve my order, a man walked up behind her and begun boxing pizzas that were ready from the end opening of the oven. I started watching since I was waiting. The lady who went to retrieve my order wasn't ready.

While she was still doing that, the man boxing pizzas had an itch I suppose. He took his right hand and down his pants he went. He had his hand in his behind for a good 30 seconds just scratching away until he finished and then went back to boxing and touching the freshly baked pizzas. WOW! I threw up in my mouth some. I could not believe what I just witnessed. This man hadn't bothered to wash his hands after scratching away himself and continued to touch food items as well as the brush for the oils/ butters for pizza crust, which was also gross. That area was a mess and poorly cleaned. I just couldn't get over this man and what was going on, how he probably did this to my order and others.

My eyes went to the right of him where the deep fryer was. However I could only see the bottom and corner of the left side, a wall separated me. The fryer had the bottom opened exposing the wires and handles to turn it on I believe. The area around it looked pretty gross as well but, I could not see much. The lady returned with my order and I calmly walked out feeling dirty, disgusted and on a mission to connect with...

DINING AREA: This is regarding the pizza hut only, not the taco bell. The restaurant, if you can call it that, is extremely small. I can say this honestly, I don't think I have ever been in a smaller fast food chain dining area. As soon as you walk in, you notice the limited seating, the tiny aisles in which you must navigate past people and baby strollers, and the tiny space by the registers for people to both order and wait for carry out.

SERVICE: This is a brand new location so the service is going to be enthusiastic. That's unfortunately the only positive thing I can say. Both times I have eaten here, it has been carry out. The first time, I ordered on location and was told had about a 20 minute wait. When I realized that it had been about 30 minutes, and the staff was kind of treating me like I wasn't even there, I walked up and asked for the status. They then asked who I was and what my order was, and after a few minutes of confusion, pulled my order out of a warming oven that had been sitting ready to go. The second time, I ordered over the phone, thinking I would be able to get in, pick up, and get out. They said about twenty min. order time, so I walked in around the 25 min. mark. They asked for my name and said it would be out shortly. I stood off to the side and waited ten minutes, witnessing another person having to ask about the status of their own carry out (at which point they did the same thing, realized it was just sitting in the warming oven). So after ten minute wait (35 min total after ordering over the phone) I approached the counter, they asked what I had (after I literally had just told them when I walked in) and gave me my order which, again, was just sitting in the warming rack. After receiving the order, I had asked for ranch over the phone, and they didn't provide me any ranch, which was even on the receipt. I wouldn't typically mention the ranch, but it was amplified due to the poor service from...

We live two minutes away from this Pizza Hut location, but will be ordering from the Pizza Hut in Winter Garden in the future after our experience last night. We picked up our order, brought it home, and opened it to find that one pizza and our wings both had the name "Mike" on the slip, not ours. When my wife called the store and asked to speak with a manger, employee Trinity told her that they were too busy for a manger to come to the phone. My wife asked her to please get a manager since we preferred not to come in (we had done contactless pick-up) and she hung up on her. We went over and asked an employee to please get a manager for us. Matthew, the assistant manager, came over with his mask only covering his face and we immediately noticed that Trinity was standing at the register taking payment with her mask just on her chin, not covering her face in any way. My wife asked him if his nose was supposed to be covered and if the employees should have their faces covered, and he said "I know it is but it keeps falling down". This coming from the assistant manager making food for people! He was downright rude during the entire interaction with him to the extent that my wife and I decided that the reason Trinity was rude was because it is learned behavior at that establishment. Finally, the general manager named Marshall came over and he had the good sense to ask what he could do to make the situation better. We simply asked for a refund and for our correct food. The only redeeming factor was that the food that Marshall himself made for us was excellent, but we will never be ordering from this location in the future knowing that they don't follow basic safety procedures and clearly management from the store manager down allows and encourages rude interactions...