I go to this location several times a week. Every time, I ask for my ice on the side of my drink because I like having a lot of ice but don’t want to pay $6–7 for very little liquid. Almost every time, I get some sort of attitude from a worker. Today, the barista made a comment when I asked about my order, saying, “Well it probably won’t be ready because you just placed it.” Like… okay??? The line was long, and I get a simple drink by the way, so my drink WAS ready when I got to the window. I order online so I don’t waste time saying it at the speaker - just my own preference. But why would it take longer to make a drink I ordered online than it would to make one ordered at the speaker? My friend ordered a Strawberry Açaí Refresher and asked for lemonade in it, and the barista replied, “OK so the Strawberry Açaí LEMONADE, not the Strawberry Açaí REFRESHER,” in a very passive aggressive, condescending tone. the worker who said this was named Taylor. This is not the first time the baristas here have acted like I’m inconveniencing them by simply...
Read more3/5/2019 - Updated to a 3 star review as I was greeted with a good morning and the barista said thank you! I sat here for a few minutes and everyone was being greeted with a genuine good morning. Keep it up!
One star until this place improves. I don't understand how the Starbucks in Winter Garden Village and the other new Starbucks in the Grove can operate with such efficiency, but this one can't.
Last week, I was simply waiting for someone to take my order while the guy assigned to the cash register was cleaning. It's been a very long-time since I walked out of Starbucks without ordering anything, but I did last week.
This store design is uninspired.
I suspect this location doesn't have an experienced manager. I want this Starbucks to improve, and when it does I'll update...
Read moreNew Starbucks location is constantly packed with customers. The last three times I have ordered from this location it has been wrong. The most recent time I visited, I ordered a breakfast sandwich with no cheese through the drive thru. It was in the morning on Sunday, where there weren't a lot of cars around. The barista gave me the breakfast sandwich with cheese, I gave it back and he made a new one for me. When I opened the sandwich to see if there was no cheese, it was frozen. The barista had given me an uncooked sandwich. I had to park and walk inside to complain about the quality and get a...
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