Sbarro — Restaurant in Florida

UNFORTUNATELY, It is times like these, review stars need to include NEGATIVE stars as well as positive! I need to stress to everyone....BUYER BEWARE! GET A RECEIPT AND WATCH WHAT YOUR BEING CHARGED! Or, in this case, OVERCHARGED! The Stromboli was priced on the screen for 10.29. However, we were charged 10.99. When confronted, the manager, (I presume, because he never did introduce himself) was immediately combative, stated that it was including tax. But when I pointed out that tax at 6.5% does not equal a 1.82 but rather .67c, and we were being overcharged, he instead stated that he had been doing this for YEARS and no one ever complained! APPARENTLY, HE THINKS THAT MAKES IT STILL OK TO OVERCHARGE. FYI DUDE... IT IS ILLEGAL FOR YOU TO PROVIDE 1 PRICE ON THE SCREEN AND NOT HONOR THAT PRICE. His solution.....to go to the back and black out the screen which showed the pricing. I said....if your then taxing me on my Gatorade only, that would still only be 1 tax of .27c. Not 1. 82. Again, I stated you are overcharging and double taxing!!!! Either way......what your doing is illegal and bad, bad business. Was truly and easy fix. Give us the difference and FIX YOUR PRICING to either reflect tax included or not! Don't try to BS your way out of simple math! Either way, you still answer to corporate and to the Mall, and to the IRS! All of whom I'm sure...will be very interested in what I have to say. Say it with...

Edit: three months later. Still nasty and dirty. Three guys working all watching the tv. Nobody can be bothered to clean up. I wonder how much longer the health department will allow this to go on since the owner obviously doesn’t care.

Sbarro is struggling and will probably be closing soon. If the owner cares to know why, I will tell him/her. It seemed this place went under new ownership 2-3 years ago? I might be off on the time frame. What was obvious is customer service and quality went down. It’s looks dirty too. Currently, there is a tray with two old Stromboli’s sitting on um top of what I am assuming is the hand washing sink that is in view of the customers. I am sure this goes against health department rules even if they plan on throwing them out.

I ordered one slice of cheese pizza for my 5 yo and asked the guy to cut it up. He said he could only cut it in half. Imagine that. How lazy do you have to be to not be able to run the pizza slicer across just two times. He’s not even busy. I was the only customer. He’s on his phone. Tall, thin, Hispanic dude just like myself. He could try to clean the place up in his downtime, but no.

I never had a problem getting the pizza cut into smaller pieces here when my 16...

Me and my friend ordered two slices of cheese pizza and paid almost $13. They gave us the two last cheese pizza that looks like it’s been sitting there since they opened 10am. The girl first fling the pizza into the toaster over, which was already upsetting. We sat down, bit into the pizza and it was still COLD. Took it back to the register to let the workers know the “PIZZA” is cold. They took the pizza we bit into & put it RIGHT back into the toaster oven with EVERYBODY'S pizza. VERY UNSANITARY‼️. I asked for 2 fresh slices since they just took it out of the oven and the manager got upset, posted up in the corner not helping his workers, and started to speak crap in Spanish knowing that my friend speaks Spanish too. He flat out told us “NO”. We ask for our money back and told him we was going to write a review about him and his “HORRIBLE CUSTOMER SERVICE”. He then wanted to give us a refund and the pizza for free which we declined. We lost our appetite after all the arguing which could have just been resolved immediately. This place really went DOWN HILL and needs better service. They’re charging so much for a pizza we could get cheaper...