Sonic Drive-In — Restaurant in Florida

Health and Sanitation Complaint – Sonic Drive-In (April 2, approx. 6:15 p.m.)

On April 2 at approximately 6:15 p.m., I visited the Sonic Drive-In and ordered a number 3 cheeseburger combo with tater tots and onion rings. Upon returning home, I discovered items were missing and returned to the location to request either a reheated or fresh order.

While observing the food preparation process, I witnessed one employee (wearing gloves) drop a sandwich component directly onto the floor. He then picked it up and continued preparing food, including my sandwich, without changing gloves. This is a direct violation of basic food safety practices and potentially Florida Administrative Code 61C-1.004(1)(a), which requires food employees to maintain proper hygiene and avoid cross-contamination.

The manager, who was preoccupied with preparing side items, was not facing the sandwich station and could not have seen what happened. When I brought the issue to his attention and requested a refund, he became defensive and insisted that the employee changed gloves, though he had no line of sight to confirm this. I asked that the employee be retrained on proper food handling, but the request was met with hostility.

This incident raises serious concerns about the establishment’s commitment to food safety and proper employee training. Handling food that has touched the floor and continuing to prepare orders with the same gloves poses a risk of contamination and violates FDA Food Code guidelines incorporated into Florida state law.

I have reached out to the health department to ensure that this incident be formally investigated. If you...

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