Starbucks Coffee Company — Restaurant in Florida

I usually order at the drive through, but this time (around 7 PM) I went in with my wife, son, and father to order a few things. It took a few minutes before anyone even acknowledged/greeted me. I know this location is very busy, especially at the drive through, so I didn’t mind. When the young woman greeted me at the register she didn’t come off very nice, but again I figured she was busy. Fast forward, we got my drink and 3 Cheese Danish. However, I noticed that my drink (Mango Dragonfruit Lemonade Refresher), seemed lighter in color than usual. I showed my wife and she also thought the same. She orders it 9/10 times, but she didn’t this time. I figured I would take a sip first before judging it. Keep in mind that I did shake the drink before trying it. The flavor did come off a bit watered down. The rest of the drinks were ready and I took this opportunity to point out that I thought my drink appeared a bit light in color and tasted watered down. The young woman, which again was the same that waited on me at the register, responded right away saying “it has one scoop of dragonfruit, that is standard in every store.” Which is fine, but the demeanor in which she responded, almost cutting me off before I could finish my sentence. She made it seem as if I was crazy for questioning how she made the drink, which I never did, all I said was that it seemed lighter in color and tasted a bit watered down (this last part she didn’t even let me finish). Then as I walked to my table where the rest of my family were sitting, I could hear her talking to her co-worker about me, as if what I had said was something outrageous. What time of customer service is that? Not only was she rude, but did not even have the decency of talking about me at a considerable distance so that I could not hear them talk about me. Her co-worker also made a comment, but it’s whatever. I don’t think I will be coming back to this location, especially if this is how management thinks they should treat...

Unprofessional Treatment of Tourists

This past weekend, during our visit to Naples, We decided to enjoy a coffee at Starbucks, trusting in the quality and good service that characterize the brand. Unfortunately, my experience was quite the opposite.

My husband and I sat on the outdoor patio, which was completely empty, as was the inside of the establishment. Before using my vape, I made sure to check for any restrictions or a "No Smoking or Vape" sign, which was not visible. I proceeded to use it briefly, an employee informed me that it was not allowed, I immediately put it away and apologized for not asking beforehand.

However, shortly after, while my husband and I were having a pleasant conversation, another employee came outside and asked us to leave the patio, stating that since I had used the vape, we could no longer remain there. The request was made in an unfriendly manner and we were asked to leave, even though we were no longer using the vape, only enjoying our coffee and talk, and the area remained completely empty.

We understand and respect the establishment’s regulations every time we travel and visit places, but I believe the way this situation was handled was unnecessary and unpleasant. Furthermore, I think treating tourists in this manner is inappropriate and not in line with the hospitality one would expect in a popular destination like Naples. This experience left a negative impression and does not reflect the quality of service Starbucks is known for.

I hope this complaint is taken into consideration to improve customer service and prevent other visitors from experiencing a similar situation and getting more 1 star for your service at...

During my recent visit to Starbucks, I had an unfortunate encounter with the manager that left me quite disappointed. While I have generally had positive experiences at Starbucks, this particular manager's demeanor was far from welcoming and friendly. From the moment I approached the counter, it was evident that their attitude was less than desirable. Not only did they seem disinterested in assisting me, but their tone was curt and dismissive. When I asked a question about the menu, they responded with impatience rather than offering any helpful information. This kind of treatment made me feel unwelcome and undervalued as a customer. It is disheartening to experience such rudeness from a manager, as they are expected to set an example for their team and maintain a high standard of customer service. I hope that Starbucks addresses this issue promptly so that other customers do not have to endure a similar...