I told myself I would never come to this Taco Bell ever again but I was close and I said OK let me pass by let me give it another chance.. I should have listened to my instance I placed the order and dried through and I asked for my order to be repeated again. When I got to the window I asked please can you repeat the order again just to make sure that I got everything and she said her words were exactly like this again again ma'am to repeat order again. Never in my life in the years of customer service that I have worked in has there ever been a person so rude when a customer asks to repeat the order. I had no choice but to just drive off because she got me so mad that I ended up driving 3 miles for the next Taco Bell because my kids were craving Taco Bell. And the reason why I drove off it was not so I wouldn't Give her a piece of my mind someone should really teach her 1st manners and then how to really treat the customers because it's because of us that you guys have a job... The way I always ask for my orders to be repeated is because this Taco Bell constantly constantly is missing something in the order or the...
Read moreFormal Complaint Regarding Staff Conduct on July 16th I am writing to express my profound disappointment and concern regarding the unprofessional behavior of two of your employees on July 16th. I visited your establishment and interacted with a woman with braids and a man working alongside her at the drive-thru. When I inquired if it was permissible to order from both restaurants via the drive-thru, the female employee responded with the demeaning comment, "stop being a cry baby." This disrespectful and entirely inappropriate remark is unacceptable. The conduct of these individuals is a disgrace to your franchise and reflects poorly on your commitment to customer service. I strongly recommend immediate and extensive customer service training for your staff to prevent similar incidents from occurring. As a result of this experience, I will not be returning to this restaurant and will share my experience with others, encouraging them to seek dining...
Read moreI was at Taco Bell a little while ago and one of the attendants was super rude didn't greet nor asked if I needed sauce with my order didn't give me my drink I had to remind her, and all my tacos were soaked in grease barely able to hold in my hand without a grease bath! As a fast food restaurant worker my number one priority are my customers, the employees in your establishment need better training, your night shift staff can afford a lesson on proper etiquette and treatment of customers. As it is because of the public that the restaurant maintains itself and provides employment to the team members at your location! I suggest another orientation course for your night shift including your Manager as she is unable to make decisions without fear of...
Read more