Chef Chen Chinese Restaurant — Restaurant in Goulds

I swear chef Chen must have died years ago because the food here keeps heading downhill. Especially the fried rice. If you know how to make fried rice correctly you'll know yours is probably better. There seems to be no Chinese restaurant in this town that makes a decent fried rice... And I've been searching. Second, you're never greeted here. If you're gonna take my money the least you can do is say "hello my I help you" third, that unpleasant half glass half wooden wall riddled with graffiti. That went up when COVID started, I guess to protect themselves from COVID yet they're not wearing any masks when preparing my food. Fourth, not only here but everywhere, we get less for our money. The combination platters no longer include an egg roll yet the prices keep going up. And last but not least, not only here but everywhere as well they get the orders wrong. The customer before me asked for pork fried rice and he got ham instead, i'm guessing they...

It seems no matter what.How many times you ask for extra meat for the special fried rice regardless of $3 or $5, or even $6, they never put that in there. I'm very disappointed in this company. Because in the beginning, it was fine. And now new ownership is making it horrible, even though apparently it is old, buy the same family, it's just under new ownership. The quality of this food has gone. I'm very dumb now. I have to order From another company, that's 45 minutes away. But I have to say their food quality Is so much better? Then this company, how's they actually sell large sizes? Not the baby shrimp or the baby pork or anything that these people are using Keep in mind, I have found before with this company. A stick of some sort in my food. It was sharp. Thank God, I feel around my food. Before swallowing. Or chewing? This is my honest review of this company. I'd rather pay more And get better quality, then yeah,...

Hair in food! Terrible customer service! I loved this restaurant growing up, but management has turned me away indefinitely. There was a hair found in my nephew's food as he was eating. The manager on duty named "Linda" is so disrespectful and rude, yelling and calling me a liar on several occasions. She refused to refund because the food was already partially eaten!!! She kept offering another plate as if he or anyone would want another plate from this unhygienic restaurant! Linda refused to give me contact information for her superiors, stating at one point that she would have to contact her "attorney" in order to do so! I'm not even upset over the refund or the food anymore, my issue is the HORRIBLE customer service from the MANAGER!! Is this how Chef Chen treats their customers?...