Tia Cacha Cafe — Restaurant in Florida

Customer service here was the worst. As you walk in and seat yourself, no one acknowledges your existence with a greeting, welcome, or "we'll be right with you." They a while to take our order. I ordered breakfast with chocolate milk instead of coffee. The tostada with extra butter was really good, the bread was exceptional. The hot chocolate lacked flavor, and it tasted like nothing. Overall, the breakfast was average. The pan con Bistec was ok. The mamey shake was really good, perfectly balanced in flavor and not sugary. By the time we finished our food, we couldn't get the waitress attention to bring our bill. They were basically ignoring us. What happened next is what really bothered us. When it was time to pay, the waitress brought an electronic pay machine that only showed total owed, and it doesn't indicate an itemized list of what was ordered with their price. We added the tip, and the total seemed a bit high for only a breakfast, sandwich, and a shake. But when we tried to scroll on the screen of the machine, we couldn't see what we were paying for. We inserted a credit card on the machine and paid anyway and planned to check the printed receipt. Then she couldn't print the receipt since the machine didn't have paper. I settled for a text receipt, and once I reviewed it, I saw a 15% service charge as well as the tip we issued. Basically, THEY RECEIVED GRATUITY TWICE! They failed to disclose the service charge prior to payment. They were misleading in their lack of overall disclosure, and I was fuming mad. Basic restaurant practice includes the customer receiving an itemized bill with full disclosure of any service charges before payment. Their audacity was unbelievable. There were only two waitresses, and both lacked common customer service skills. The place wasn't full with customers. Atmosphere was a bit loud with music and a TV with commercials running at the same time, while competing with noices from the machines in the cafetería section behind the bar. The owner was very nice and stopped by with friendly greetings, but unfortunately, it doesn't make up for the overall poor experience at this place. Don't bother coming here, it's not worth your...

Just enjoyed an authentic Cuban Feast at Tia Cacha Cafe. The Arroz con gris was delicious, the tamales estilo Cubano were something totally pleasing to the palate. Tostones were super tasty, but the main entree-“Ropa Vieja” was out of this world. Best I’ve ever tasted. Top this off with a delicious pineapple licuado, and a tiny cup of “cafecito Cubano” and there’s your feast. The service and the personal attention of the owner, Jacinto was superb. This is a restaurant you MUST try when you...

Todo bien sabroso...la pizza es un espectáculo...y el cerdo asado...la señora que cocina tiene tremendo sazón..e hizo recordar el sabor de la comida en casa...pero lo más destacable es el servicio...dos jóvenes(Lari y Gaby) tienen claro el concepto de "Atención al Cliente"...me hicieron regresar por segunda vez...El éxito de un servicio radica en el regreso por segunda vez del cliente...y éstas chicas jugaron un papel fundamental en q fuera por segunda vez...En estos tiempos donde la gente te trata según como luces o vistes...ellas al contrario sin importar si llegas sudado después de una jornada de trabajo o simplemente elegiste el lugar para senar con tu pareja...ellas te van a tratar con el mismo respeto y la misma atención que cualquier cliente...