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My family and I(party of 13) went to this location for Mothers Day, in which I’m aware that special occasions like these, restaurants are packed and service can be slow. As well, I believe I heard that this was the 2nd day that this Resturant “opened or was rebranded”, so a lot of changes and that is understandable that not everything will go perfect. HOWEVER, this service on this day was a whole other level of craziness, disorganization, slow, and so forth…. The Resturant was packed at capacity, by choice because the owner began pulling plastic tables and chairs to create more tables, then they squished all tables together to where waiters and the servers couldn’t get through and the people sitting in chairs were hitting each other from how tight they were put together. Then, sides came out within a 30-45 minute wait, some drinks never came, they did not have enough employees for the meat or tables, so it took my table almost 3 hours to get sides, drinks and meat(which is the whole point of the restaurant ). Also, not all the meats came out and some meats were ran out and they had to make it and then some came out a little undercooked. Sides were also sold out by 3pm. Then the desserts had to be made by the waitress, so they “could” hurry up, because the show was about to start and that’s an extra charge. I feel bad because the waitress was honestly doing her best with the actual mess that was occurring and she was doing the utmost, which we appreciated. To top it off, the owner was there, and instead of asking people how there experience was or to help what seemed liked an understaffed day, he was sitting with his mom to eat and was looking at everyone with the bad faces they had, the employees going crazy and never once tried to see if anything better could be resolved. Only time I saw him get up, was to make new tables to get more people to come in. I understand owners have a team so they can be “behind the scenes” and I respect that but we did not see a manager or couldn’t at least tell them apart, and if who I thought was a manager , then he was trying to help the staff serve. IN CONCLUSION…. the staff deserves better attention and training and the owner had the audacity to just sit there and stare at everything going on but decide to do nothing about it… even though I would believe that as an owner and it being a special; event and the beginning of the restaurant, you would be more attentive to feedback to try and go forward to make the atmosphere better but no…. Will not be going back to spend any more money on this...
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The place was extremely hot. The service terrible, we would only see the server if we stood up to call her. The rodizio beef very hard, plain. No flavor at all, and very hard. Not tender nor juicy. The first time we saw the gaucho was 45 minutes after we sat there. We got the side like 30 minutes after and the rice was just there in a plate, then all of the sudden we found chunks.of.lettuce in the rice and later on in the beans as well. They charged us $22.95 per side, 4 tostones. $22 95 for a portion of rice. When I checked the bill and noticed this, they started saying that they had fixed it and they didn't know why it was showing again. It took 20 minutes for someone to come and fix it, and then they were blaming it on one another, saying that the server was new and stuff. Terrible service, food and ambience . Eventhought it was $19.99 for the "rodicio" you get full tired of waiting and the gauchos never come to your table unless you call them and then they show up with chorizo and pork and chicken. We only saw Picasa once and churrasco twice because we kept on asking for it. It was always well done and dry. When we asked the gaucho he told us that it's only 3 of them and they have to cook and go out and serve the meat as well. Not even for $19.99 will I go back there. I prefer to pay $18 for a juicy perfect cooked churrasco next door at el palacio de...
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El día 10 de agosto fui convidado por mi familia a almorzar en este “restaurante” éramos un grupo de 10 personas aproximadamente, pensamos que sería cómo en todas las churrascarías a las que estamos acostumbrados a ir y no fue así, nos sentaron y nos pusieron a esperar aproximadamente 30 minutos a que nos trajeran los acompañantes, luego de este tiempo esperas otros 15 minutos a que te empiecen a servir carne, esto es completamente ridículo, se supone que estás yendo porque tienes hambre y deseas comer, no estar mirando al rededor con hambre, los meseros pasan unas 4 veces y luego se olvidan de ti por completo, tienes que estar llamándolos todo el tiempo, y ni así vienen a la mesa, era realmente frustrante, se te quita el hambre y te dan ganas de levantarte e irte, sin embargo pensamos que por ser fin de semana y estar lleno podría pasar esto (aunque es inaceptable) el manager habló con nosotros y nos pidió disculpas.
El día de hoy me encontraba por el área de kendall junto con mi socio y deseábamos almorzar carné, recordé este lugar y decidí darles otra oportunidad dado que era temprano y no debería haber tanta gente, efectivamente al llegar al lugar solo había una familia de 5 personas y nosotros dos, todo el resto del restaurante estaba completamente VACÍO, supuse que todo saldría bien y sinceramente no sé cuál experiencia fue peor, si la pasada o esta, al llegar pedimos dos limonadas las cuales nunca llegaron, lo poco que comimos fue con agua que pedimos aproximadamente unas 3 veces porque no la traían, pasaron por nuestra mesa 3 veces, nos pusieron carne y luego no pasaron nunca más, nos dimos cuenta que la chica que estaba del lado de la barra les dijo a los meseros una dos veces y el manager también les dijo y sin embargo no nos llevaban comida, el manager que nos atendió la vez pasada estaba hoy caminando por todo el restaurante descalzo, si señor, a leído usted bien, descalzo como Pedro por su casa mientras los clientes están comiendo(adjunto la foto) si esto pasa en pleno restaurante, no me quiero imaginar lo desagradable y sucia que debe estar esa cocina, las chicas del primer turno solo hacían reírse y hablar con los trabajadores de la cocina, no daban atención a los clientes, se nos podía notar la cara de frustración pero al parecer solo les importaba conversar entre ellos y recibir amigos o familiares que llegaron a saludar y abrazarse, sabemos que fue el turno de la mañana porque vimos llegando al turno de la tarde a las 4:00 aproximadamente, se de todos estos detalles porque analizo y tengo 15 años trabajando en el área de restaurante, hotelería y turismo y lo que pasa en este lugar no pasa en ningún otro establecimiento de la Florida ni del mundo.
En conclusión, le hicimos saber al Sr luigi, el cual se presentó como manager todo lo sucedido, nos pidieron disculpas por segunda vez pero ya esto no hay quien lo arregle, nos ofreció un descuento de $ 5,00.
El local es de precio accesible, 20 dólares por persona, más los acompañantes, pero pienso que esto no justifica el pésimo servicio, la falta de respeto de un “manager” caminando por todo el restaurante descalzo, y la frustración de que quieres comer y no te sirven, la propaganda es engañosa: comete toda la carne que quieras por 20 dólares, no es toda la carne que quieras, es toda la carne que el restaurante quiera.
Es mejor subir el precio y presentar un servicio de calidad y no tan mediocre como el que recibí la dos veces, sin contar la vergüenza que tuve con mi socio que está de visita en Miami, tuvimos que salir de ahí e ir al restaurante colombiano que está en el mismo estacionamiento para poder quitarnos el hambre. 11 clientes menos, una pena, siento que botado mi dinero a la basura, los dueños tienen mucho...
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