Wendy's — Restaurant in Florida

Horrible service, I went through the drive-thru last night around 10:23 started placing my order they had no frosty so I said I would go elsewhere for that item and the lady deleted my order. I continued to order and she was very rude. I asked for the manager she said she was. I then asked for the corporate number she said there wasn't one. Mind you I go here all the time and get the same burgers and always get the plain with extra cheese and only 2 of them! I also ordered a 6 piece nugget for my child since I was in the emergency room for 5 and 1/2 hours with a virus, I got to the window I found corporate numbers, and let her know. She and her friend were laughing. Great customer service skills ladies! This is why you work at Wendy's. I'm almost home only to find they did not give the nuggets I paid for and gave me 3 burgers with everything on them. I went back and at the drive-thru ordering, she told me she was not giving me my money back. She never gave me a receipt for my order. So I believe I will be contacting a lawyer due to these circumstances. She stole from me flat out. Theft is theft! I don't tolerate people taking from me when im a single mom just trying to make it. I'm a single mother and going all the way back there hurt my gas situation. I'm the one who pays my bills. Not this ignorant manager at this location. They definitely need to take into consideration that customer service is not for here. There are other people in this world who have respect and are very kind who deserve this kind of position. She deserves to be fired, along with the coworker she was laughing with when they knew they messed my whole meal up and let me leave! That is...

I have been coming to this particular Wendy's for years. The manager that works the drive thru is very pleasant and has worked there for a very long time. However I went inside to order today for the first time because I had been working outside all day doing cleanup for some friends from the hurricane. I asked the woman behind the counter for new fries because they were cold and old. After spending $15.00 for a sandwich and fries I would appreciate hot fresh fries. She yelled at me several times that she was not going to make new fries and that they were fine. Literally raising her voice and being very argumentative. I asked for her name and she kept saying Jennifer Lopez and laughing with her coworkers. I also witnessed another girl behind the counter arguing and yelling at the manager!!! With recent pay raises these wonen are making $15 and hour and that is how they act?!? Unbelievable!!! I will never come to this Wendy's ever again! I am a manager at a restaurant and my employees would never act this way! The girl even refused to give me my receipt! Probably aware that I would call corporate if she had given it to me. Still completely in shock that any worker in Naples would treat customers or their boss this way! I feel so sorry for that manager especially because I know that she puts in long hours and has to work with...

This Wendy's used to be good, and when it was I used to patronize 3-4x a month. It's a total S---Show now the past couple years but last two visits were horrid, I think I'm done. Seems weird that staff was happy and good before the $15+/hr wage hike, and now that meals cost $3-5 more it's so much worse.

My experience today was going inside (because they seem to get my drink choice wrong even after repeating it back to me) at 2:30pm I guess they were 'closed'. The rude skinny cashier 'lady' greeted me with a "who let you in here?!?" which confused me, and she repeated "how'd you get in here!!!!???" and stormed off to check the two more popular doors, to which I pointed to the door on the back side. She unapologetically told me I had to leave because inside was closed, she could not take my order because someone had taken her cash drawer already. I told her I was paying with a card if that made a difference, and she repeated I had to leave now because inside was closed (despite other diners finishing the food they had ordered before the cutoff apparently). I had a coupon for a specific combo meal and asked if she could just give it to the drive thru person 10 feet away with my card so I didn't have to go take a lap around the building and she said I had to leave now. So I left with no...