Wendy's — Restaurant in Florida

Wrong food. Long Wait. Poor communication. Sorry for the long rant but here goes.... Placed order at Drive thru for chocolate frosty only to be told they were out and when we got to the window we were handed a large chocolate frosty which was taken from us and we were told it wasn't ours. Then we were handed a bag with one sandwich when we ordered 3 full meals. 2 different people came over to the window and we tried to explain to them this was not our order. They could not understand us and kept asking if we paid. Called the store to explain our order was incorrect and what happened at the window only to be told this was the girl at the windows problem and not the managers. I'm sorry but I've worked the industry and if employees are not correctly trained they can't succeed and should not expect to ever get to the pay scale they so desperately need to be self supporting. Time for this generation to own it and take pride in what they do. No matter what...

This location has a young lady by the name of Susan I believe? Blonde hair. She was very nice and patient with us, while the rest of the staff was just chatting and laughing it up in the back and in the kitchen and drive-thru window. I could tell she does not like working with that team very much as some of them act immature and ignore her when she asked a question. I loved her customer service and genuine care for me and my family. At the end of the meal we thanked her and told her to have a good night. As for the rest of the staff, I'm just disgusted that they were being childish and just yelling like a bunch of hyenas while we ate. I know that you're supposed to enjoy yourselves at the work place, but it seemed like they were there to gossip and party more than focus on working. We applaud Susan for her hard working and positive attitude, she was quick and efficient with us. Thank you Wendy's for having her at...

Horrible service in drive thru the big spanish lady that is like a boy black curly hair had a bad additude and so did this tall skinny lady that pratically thru the bags of food at me yelling from fry station move it my timmer i asked the big lady in drive thru her name she responded nuna like nun your buisness then i ask to speak to manager she told me no and i said well i aint moving til i speak to the manager and she claimed she didnt know where her manager was which is horrible when i said i wasnt moving til i spoke to a manager then she went and got her manager noone had name tags on so couldnt get no names nor they wanted to tell me thier names the manager lady was nice and apologized but the other ladys thier additudes were horrible i will never go back to this wendys ever again horrible customer service and really hope that this isnt daniel...