Wendy's — Restaurant in Florida

My husband and I had our worst Wendy's experience at this location. We both placed mobile orders, and his order processed automatically once we arrived because he had location services turned on for the app. (I had submitted my order as well but my location services were off, so it didn't process yet.) We entered the drive-thru and the employee told us over the speaker that all their systems were down. My husband explained to her that his order already processed and the credit card was charged. The employee then said she was new and didn't really know what to do, so my husband asked if he could speak to someone who worked there longer. She hesitantly said yes and told him he could come to the second window. At the window, employee 1 was standing with another female employee who started speaking to my husband in Spanish. My husband and I know very little Spanish so we didn't understand what employee 2 was saying, but we also didn't understand WHY she thought it was a good idea to speak Spanish when we never indicated we were Spanish speakers. My husband tells her he doesn't understand, so she walks away from the window and employee 1 remains standing there. Meanwhile, a male employee is in the background shaking his head at us and he eventually walks off, and we find out he's the shift manager. He never came and actually spoke with us. My husband then showed employee 1 the receipt in the Wendy's app as well as the credit card charge, and she says there's absolutely nothing they could do because she didn't see any orders come through. My husband once again repeated that his credit card was charged and there was a completed receipt in the app, so the order indeed went through. She once again said there's nothing they could do, and we would need to dispute the charge with our bank or speak to the head manager tomorrow. My husband asked why they couldn't make his food/give him his order since the order clearly went through, and she said her shift manager wouldn't allow that (she never spoke with him nor did he speak with us). We gave up at that point since they clearly didn't care to put any effort into rectifying the situation, so we turned into the parking lot to find another place to eat nearby.

We're very upset with how the situation was handled. I used to work in food retail so I know that sometimes the customer is wrong, but I also know that sometimes the employee is wrong and won't try to help. This was a case of the latter. These employees didn't understand how their own Wendy's app worked, they didn't care to listen/understand when my husband explained what happened, and they completely refused to serve him the food he paid for (as evidenced by an app receipt and credit card charge!).

I would avoid this location and visit one of the other ones within a...

The young man (white guy in his 20s, speaks with a drawl, has burn marks on his arms) at the drive thru window obviously suffers from some sort of developmental disability. While I genuinely empathize with the poor unfortunate, he is not apt at taking food orders. He completely flubbed a very simple order about two weeks ago when I asked for a #7 combo and a Frosty. He messed up twice and acted as though he were doing me a favor when he corrected both screw-ups. I wrote it off to an off night. However, I returned last night and the poor guy did it again. There’s an obvious pattern. He will enter whatever he feels like entering regardless of what you tell him. He forgets to include items for which you ask (and had to repeat numerous times at the speaker). I feel terrible for him and stand with people afflicted by intellectual disorders. I have donated money and bought plastic bracelets that benefit people like him. Ultimately, it’s not this young man’s fault. The blame belongs with management for putting him in a position for which he is clearly not capable. Maybe he can mop the floor or take out the trash. There are tasks he can do to help around the place and stay out of trouble. However, he doesn’t need to be at the window taking orders. I will not be returning and will let everyone know how management treats people with intellectual disabilities like the poor guy at the window. It’s...

Since the very moment I got in the drive-thru it was a very bad experience. The lady attending the drive-thru was very rude and couldn't understand nothing I was saying. Once I got to the window she was taking another order and started making bad faces at the same time, but not only that, she also yelled in Spanish: I can't wait to 6, I wanna go home! When I got home and opened the bag I was surprised to see that I got a spicy chicken sandwich with no cheese; instead of the one I ordered which was the number 2 which is the double patty burger with cheese. Not only that but also noticed that she did not give me a receipt, so I paid 18$ for 2 combos (which is a lot for a fast food place) and I don't even know what I got charged for, and I couldn't come back to the place to complain or get a refund because I had no receipt. I'm not the kind of person that writes bad reviews, but this was beyond a bad experience! I am a server, and I know sometimes you can make mistakes with the food, but the rudeness of that lady was unbelievable, and that chicken sandwich was pretty bad too; I couldn't eat it. I am never coming back there, I rather go to Mcdonalds where I spend 10$, I get better and more food, and way better...