New York Grill 1 — Restaurant in Florissant

(Look at photo) Me and my husband ordered from here as we always spend least over 50-60 dollars every-time. We're regulars. This burger was so pink and we can understand mistakes but there was not proper COMPENSATION. He came all the way back up there (w/ gas prices being so high right now) only to be refunded in cash for the burger instead of the whole meal, mind you he had diarrhea for days after. We literally could sue! There for is amazing and all we wanted we compensation to know least this is a good business but ITS BAD BUSINESS. Called them and the manager was suppose to call me and never did. Called back two days later talked to MoMo and he didn't have Mike (the manager) get back with me. It's been two weeks and some days. Called again and a lovely lady named Erica is trying to get a hold of the manager. I love this place but after how this was handle I'll never spend a dime w/ then again. Just know if you ever run into a problem at this place the managers are UNPROFESSIONAL, you will not get fully compensated and they will treat you like they don't care and are unconcerned. The cash register's and mangers also have this policy where they can't give refund but instead give it in cash? Makes no sense. It's scam where they have a system to NOT FULLY COMPENSATE as their STRICTLY penny pinching. So if you coming to just order and get food you better hope it's cooked right. If you run into a problem where somethings wrong with your meal, you might as well just take it as a lose and never order there again. Me and my fiancé are turned OFF BY THE WAY THIS...

Horrible service..very disrespectful to my boyfriend every single time..he goes inside to pickup our order and the rude so she says "manager" ,will require he show the phone the order was placed from, even though the order was placed through my account...he gives her the number and my name and she pretends to be looking for it and tells him there's no order with that info..he comes out..tells me they can't seem to find it ..again..this was the 3rd time in a row..same employee..same location..1st two times..I gave her the benefit of the doubt and said nothing about it..this time I spoke up and insisted she will not disrespect him again..I walk in..10 seconds later..she NEVER asked me to see my phone or asked my number..I gave my name and she walked right over to it and handed it to me..this time..I asked her what her issue was with allowing my boyfriend to pick it up..and she tries to tell me it's there policy to require seeing the phone it's placed from..which is a flat out lie..bc allll three time she NEVER asked me for iit.shes racist..and I'm done with accepting it..I will NOT EVER spend another penny at this...

Let me start off by saying I usually like the food I order from this location, but this last visit has become my final visit.

Last night I had a burger from Miami Grill that was absolutely delicious, so I decided to try the cheeseburger from New York Grill today to see if theirs was as good. I called in my order, went to pick it up, and when I got home and unwrapped it I was beyond pissed. The cheeseburger that I received from New York Grill was a whopper with cheese from Burger King, they replaced the BK wrapper with thier own and sold it to me.

How do I know? Because I have eaten enough whoppers with cheese from BK in my lifetime, so I know their flame broiled burger look and taste anywhere. We all know that BK sits on the same lot as New York Grill, so it would take no time for someone to run over and grab one and rewrap it. Smh. If I wanted a whopper then I would've gotten it myself WITHOUT mayo...