Capriotti's Sandwich Shop — Restaurant in Flower Mound

Simply put, disappointed. I had placed an online order for pickup. I arrived at the time I was told to and walked into a mad house.

Customers standing around everywhere. Not sure who is ordering, waiting or picking up.

The poor manager was getting run over and had no idea what to do.

Sandwiches and fries were coming out out of order. Meaning hot fries were turning cold as folks waited for their turkey sandwich.

There was no sense of urgency from anyone in this place and no one giving direction. Pretty crazy since they had 11 people working back there.

After 40 minutes I checked in my order and at that time I was informed that 2 of my 3 sandwiches were done and they were eating in the 3rd. Well turns out they were waiting because the ticket never printed for it to be made.

The manager informed his boss and his boss then made the sandwich.

What’s crazy is as I stood there for 40+ minutes and everyone’s order was like this.

It got to a point when folks walked in the cashier had to tell them it would be a 45 minute wait to get a sandwich. 45 minutes for a sandwich…..

The icing on the cake was another owner/manager came out with a dinning room full of people and sandwiches just floating around and his priority was to check the markers because somehow dry eraser markers somehow made it in the mix with their permanent markers. That was this man’s priority as his staff was struggling to serve customers.

Now on to the food. Fires, pretty good. Best thing I ate from my order. Sandwiches. Do yourself a favor and go to Jersey Mikes. Want fires? Grab some at a drive thru.

I had high hopes and maybe they will turn it around but the first impression was less...

Just opened today. Could get busy at times. I would be nice if the manager didn't stand in front of the registers and yap away. It makes it look like the person that he is talking to is in line. So people being polite just stand behind and are waiting to order. I say this because the place is narrow and the registers are right at the door. I ordered the Bobbie and the classic meatball sandwich. Both were great yummy sandwiches. I also ordered the cheese steak fries. Basically a Philly steak style ingredients on top of thin steak fries. I was hoping for crispy fries but they got mushy quickly with the heat and cheese and mostly because they are thin. The Bobbie is a Thanksgiving dinner sandwich. I ordered it to go for my son. It was awesome he said. My wife ordered the meatball sandwich but ended up eating over half of the Bobbie before my son got to it. The meatball sandwich was also excellent with the soft and warm tender meatballs.

This was opening day and hopefully they keep up the quality. I'm around this area so I'll come back for sure to try different items. The only thing that I was disappointed was the fact that the menu is a general brochure of their items and do not have prices on it. It does have a QR code to online...

OMG! if you want a Great place to eat this is it! I ordered a large sub from them expecting like most other sandwich shops it will be a foot long that was somewhat big. I also ordered extra meet and cheese for this reason. I like ot eat a lot, though not as much as you might think given my size however what i got blew me away! I expected a single foot long, i got TWO! and they were PACKED! i also ordered the loaded fries and i am telling you i could not finish the fires and a single sandwich. I had to put the other half and what i could not eat in the fridge for later. Also let me tell you the taste was amazing! I have had sandwiches from places like subway, jersey mikes and others and let me tell you they don't even come close to this. If you want a really great sandwich get Capriotti's! Its expensive to do what i did but...