Craft Pies Pizza Company Flower Mound — Restaurant in Flower Mound

I really wanted to like this place, it's been on our list to try, but this was the worst pizza I think I've ever had. And pizza is really hard to mess up.

Short version: the pizza was extremely bland (didn't even know that was possible), service wasn't great (not the worst I've ever had but not great), pizza was smaller than assumed since no where on the website did it mention gluten-free crust meant a smaller size, caesar salad was missing its chicken. On top of all that, the pizza was cold. Like luke-warm and we live 5 mins down the road. Only positive is the place looked cute and was clean.

Long version: I arrive early, tell them I had a pickup order, was told it will be just a few more minutes, and to take a seat and wait for them to bring it out. Not a problem. After waiting for a few minutes, I get an email that my order was ready. I mistakenly assumed the girl who knows I'm waiting on my pizza is going to bring it out from the back at some point. Couple of minutes go by, no pizza. I'm assuming maybe they're still adding items to my order? Then a door dasher comes in and immediately picks up his pizzas. Thinking what the heck, I finally go up to the counter and check on my order and shes says "oh yeah!", goes back to get it. Lovely, it was just sitting there the whole time.

Then two pizzas come out and the gluten-free crust pizza I ordered is noticeably smaller. Turns out, if you choose gluten-free crust it's a smaller pizza, which is not dictated anywhere on their website yet it's an up charge . She said to make an additional pizza would take another 20 minutes so I asked her to make me an extra salad and I headed home. A total of 10 minutes from the time I got my pizza, made my salad, and head home.

Get home and the pizzas were room temp and we had to microwave them. Which makes me think it wasn't even sitting in a warmer or under lamps, just on the counter in the back. I don't even care that much about my food being piping hot, but this was noticeably cold.

We start eating the pizzas and they both were the most bland tasting pizzas. Never in my life have I said a pizza tastes bland. It was almost as if they used unseasoned tomato sauce as the base. We ended up adding salt and Italian seasoning just to make it palatable.

Lastly, my large caesar salad never came with chicken. This was partially my fault as I didn't click the chicken option but I didn't know I had to! In the description of the salad it says it comes with chicken. After looking back at the order menu, every single topping for the salad is pre-selected EXCEPT for the meat option. That seems like a scammy way to charge for a $10+ salad and get away with not actually...

I would be giving this rating 4 stars normally for the tasty pizza but the service tonight was cringe-worthy. I hope the manager takes notice. I was Order #68 FWIW. We ordered online for a pickup at 6:30pm. We arrived at approx 6:28pm, went to the pickup area and noticed there was no one in the restaurant and a group of employees standing in the kitchen just out of sight of the pickup area. I had to announce myself with a “hellloooo” in order to get some attention. Finally a teenage kid appears and asks what he could do for me. I gave my name for a pickup order. My friend that went with also had a pickup order. Her order was ready at her designated time. I was told mine would be about 5 more minutes. My attention was piqued and I was suddenly more observant. We sat down near by to wait. About 6:37pm I noticed an employee at the pizza making area was making a pizza that looked exactly like what I had ordered! What a coincidence. At 6:40pm I inquired as to what the problem was and where my order was/how much longer it was going to be. (My friend had pizzas that were now getting cold). I asked for a manager. No one could give me a straight answer. I pointed out what the time frames were for my order were and what the issues were. One of the kids went back to the kitchen and snarkily announced “someone is mad”. Loud enough for me to hear at the counter. Finally another kid came out and I explained one more time. I asked that they do the right thing and because it was 15 minutes past my pickup time -they comp my order. There appeared to be a couple attempts to refund my CC but that is TBD as if this moment. Service was horrible and I hope management...

For twelve dollars a pizza you should go somewhere else. This pizza is very forgettable. The very cheesy and we'll topped pizza from reviewers one, two, or three years ago is not what you get currently (7.30.2022) Even the restaurants own pictures do not reflect what is being served there now.

We order three of THEIR OWN SIGNATURE PIZZAS and they managed to mess up the toppings on two of the three. All of them were light on cheese and toppings. They were more blistered bread than anything else. Basically a large cracker with some cheese. The edge to edge cheese and toppings in the Review pics is not what we got.

My ten year old loves all kinds of pizza and also eats the crust. Today he reluctantly ate his margarita pizza and left the overly blistered crust. Which was about half the pizza because it barely had cheese and ingredients on it. He ate it because he skipped lunch to go eat pizza four hours later. He filled up on soda instead. Sorry son.

Also, they told him there was no wifi when he asked for a password. Something that is usually available at all the restaurants in this age. So don't plan on working with WiFi if you want to eat here too The place was completely empty when we got there. I thought we were lucky getting the place to our selves. Buy now I know why it was empty on a Friday after work. Save your money because the kids currently running the place have no idea or seam to care on how to make a craft pizza. Current review were are true that this place has gone down hill but I tried giving them a shot since it is five minutes from...