Enzo's NY Pizzeria — Restaurant in Flower Mound

Today I was craving pizza so we had not been here for a while. So we arrived before the dinner crowd came in. We were not going to dine in just take out. The guy that took my order said is this to go or dine in and I said it is to go. I asked for an extra large pepperoni and small pepperoni. He is this all and i said yes. He asked again is it to go and I said yes for the second time. He repeated my order and then my daughter said Mom I think he is saying half and pepperoni on the extra large and then I asked him I ordered an x -large pepperoni and a small pepperoni so all pepperoni on both pizzas and he said yes half pepperoni on the x-large and the small pepperoni. I said again both pizzas all I want on the toppings is pepperoni. I paid and waited for my pizza. Before leaving the restaurant we checked both pizzas to make sure our order was correct. Well it was not. They messed up . I went back to the counter and stated I had asked for all pepperoni. The guy that took my order did not apologize he got all upset and said I repeated the order 3 times and I said I told you all 3 times I wanted pepperoni and you did not listen to me. He took the pizza back. I waited and then he handed me another box so I thought it was a new pizza well I was wrong. WOW what is this . I went back to the counter and told them you just added cold pepperoni you did not bake the pepperoni into the pizza they just put them on the pizza. You got to be kidding me and the rude guy said all pepperoni is cooked. He just did not understand what I was saying. This is so sad and disappointed that they did not give me a new pizza or at least put it back in the oven for a few minutes to cook the pepperoni. We came home and ate the pizza, but it did not taste the same . It is really sad, because I liked this place and I always gotten good service, but not today. I will not be coming back. The right thing they should have done is first apologize for the mistake and given me a new pizza since I had already paid for the pizzas. Disappointed they did neither. . I will not recommend them to any of my family or friends. I am a very...

Tonight we placed and order online, using the service this establishment chose to contract with, I placed my order at 6pm to pick up at 6:55. I understand it’s Friday night and they get busy which is why I ordered 1 hour earlier and chose a pick up time… I arrived at 6:55 to pick up my order and I’m told by teller pizza it’s in oven only a few minutes… 10 minutes go by and I ask again and the Owner, graba ticket and goes back and inquiers about my order, he comes back at tellers me it will at least another 10 minutes… I ask what the point of offering a pick up time if the order won’t be ready? He proceeds to tell me I don’t understand and tells hebianmot a doctors office , that they are not exact on making pizza, he also blames the third party that he hired and says he got the order at 6:55 pm not when I placed my order and paid in full in advance mind you… I tell him I’m not waiting g anther 10 minutes ask to cancel the order… he says it’s an online order you need to cancel it … I was pissed went to my car tried to cancel but all phones on confirmation are for the store… I marched back in and again asked for my money he ignored me, then his father came and grabbed my arm to try to push me out and i said no… at this point t I am pissed as this guys is just avoiding g any responsibility and keeps asking g me to leave my reply in very loud voice was no that I was not leaving without him canceling order… his brother who has a lot more sense shoved him back and proceeded to to void my order, I will contact my CC and dispute the charge just in case… awful owner who belittles customer, no regard customer service in the...

for a place to claim themselves "NY pizzeria", that's a pretty high standard to set. I am from NY and I had high hopes because I saw on the menu they offer pizza by the slice (a rarity it TX) as well as a variety of appetizers and pizza options.

well, that's as good as it got... when we arrived I asked the clerk if I could get some Alla vodka sauce to put on my pizza. he said "we are too busy right now to make Alla vodka". I didn't think much of it - they are busy. so we walk back to our booth and on the way we see the table behind us ordered meatballs. they looked like small frozen golf balls that would come out of an easy bake oven. because we saw that, we decided to order fried ravioli instead. well let me tell you - same thing with these. they were about half the size of a credit card and look like they were taken out of the freezer. also at $7 for 6 pieces I felt ripped off. I put this behind me and still wanted to like this place, hoping the pizza is good. well, you know the story by now... we ordered a chicken pie and it was completely undercooked, picked up a slice and it would flop completely vertically - everything on the pizza slid right off... it was absolutely disgusting. I have never had worse food in my entire life, I'd literally rather eat at McDonald's than this OVERPRICED AND OVERRATED ripoff.

this is as candid as I can get, please take my word and GO SOMEWHERE ELSE

unfortunately, the quest for good pizza in TX...