Walgreens — Local services in Flower Mound

I visited the Walgreens in Flower Mound off Cross Timbers today at 6PM with my youngest daughter to pick up some prescriptions. While waiting at the pharmacy counter for about 5-8 minutes, my six-year-old daughter wandered into the next aisle to choose a toy. After finishing my purchase, I went to check on her, only to discover she hadn’t picked anything. She expressed her indecision and urgently needed to use the restroom. With my bag of prescriptions in hand, I quickly took her to the restroom, which took about 1-2 minutes. Upon returning to the toy aisle, she quickly decided she wanted candy instead.

As we made our way to the candy aisle near the front of the store, I noticed a store clerk, whom I believe is named James, walk over to the end of the aisle, as if he was looking for something or someone. I thought he was going to ask if we needed help finding anything, as the staff there typically will ask, but he didn’t. While checking out, I noticed two Flower Mound police officers enter the store. At that point, I was just focused on completing my purchase and heading home after a long day.

Upon leaving, one of the two officers quickly made his way back to the squad car and followed me closely to my home. It dawned on me that the Walgreens staff had called the police on us. Although the officer never pulled me over, his close follow made it seem like that was his intention, but it appeared the situation was called off once I reached my driveway.

Once my daughter and I were safely inside our home, I called Walgreens and asked to speak with the store manager who went by the name, Maxwell. After I explained what had happened, he claimed he had no idea what was going on and needed to consult with the front clerk. After placing me on hold, he returned to say that the police had indeed arrived and went to the back of the store because “they were on a mission,” yet he still had no clarity on the situation. I questioned how a store manager could be unaware of such events, but he still couldn't provide an answer.

The purpose of this review is to highlight the unsettling experience my daughter and I faced. If you’re looking for a feeling of being stalked, bullied, confused, and terrified while being followed by the Flower Mound Police Department, I would highly recommend a visit to this Walgreens...

MOST RECENT UPDATE 06/2019 I am pleased to say that my experience the past couple months has been MUCH better. I think now that they have gotten to know me and hopefully have read my review, I have been treated with the respect I deserve. I respect all the employees here, even the ones that have given me a hard time in the past. I really don't like to bash places in my reviews unless they are just totally horrible. That being said I raise my review of 2 stars to 5 now 🙂. Thanks for addressing my concerns walgreens on Kirkpatrick.

I've usually had a great experience with the pharmacy here except for the past few months. They treated me like trash over the phone. I'm hoping the girls were just having a bad day. I was very nice on the phone I was just needing some clarification on their policy for a certain medication and I got threatened instead to have to wait for my RX 2 days after it would run out. It sucks to be on a medication that has to be filled every 30 days. I'm a creature of habit so I like to know when I can get my RX each month. I will come back and give 5 stars if maybe they were just having a bad day. We shall see!! Update- So I have to call every month for one of my prescriptions because they run out of it alot I guess. Per one of the workers request I call every month and the last time I got my RX filled they only partially filled it and then I had to come back 3 days later for the rest even when I called the month prior. They said they "should" have it but they ended up only having 1/6 of it. I called again today and wasn't treated very nice.. whomever I was on the phone with tried to say my due date was from the 3 days later when I picked up the rest which would put me out of medication. I couldn't get a word in and they were rude once again. I just get confused sometimes bc they put the date on my RX bottle as a day before I actually pick it up. It's just really confusing and i'm tired of getting treated rudely. I want to change pharmacies but I have so many prescriptions there so i'm nervous. Maybe they are understaffed I dunno.. but I'm sick of it. I do really like the young lady with short hair and the men there. They have always treated me very respectfully. Wish...

Clean store, exceptionally friendly people. However, the main reason I shopped here was prescription drugs. Since January 2015, there has been a recurring problem of my maintenance prescription refills running short, very fast. Like, 4, 90-day refills (1 year supply, 3 months at a time) lasting only 2 refills (180 days). The number of refills on the label drops from 3 (after first fill) to 1 after first REfill, to 0 after second refill. Second refill is only for 30 days.Pharmacy claims this is what my insurance company is willing to fill.

I talked to my insurance company after this same thing happened again. They say the pharmacy is asking for 30 days refills, not 90 days refills, and the 30 days is being approved (90 days would also have been approved had the pharmacy asked for it). The pharmacy then applies multiple 30 day refills to come up to the 90 day period prescribed by my doctor, and subtracts multiple refills from the allowed annual total.

Net result is this pharmacy asks insurance to approve for refills 30 days at a time then fills multiple of these to give me a 90 day supply. My total refills drops to 0 very fast and is nowhere near the 1 year supply my doctor prescribed. So I have to go back to my doctor for a renewal and he is very unhappy having to take time just to fix the pharmacy's mistakes.

Pharmacy here used to be great. The people are certainly wonderful. But something changed in January 2015 that affects ongoing, maintenance refills. Short term meds (like 10 day antibiotics or other 30 day anti-inflammatory) are serviced just fine. It's the long term meds that this pharmacy continually screws up. I believe this is due to Walgreen's corporate computer programs. I find it hard to believe that 1 pharmacy continually screws up maintenance refills and cannot fully explain why this is happening.

Unfortunately, it's 2 long term meds that I use all the time. Unless I have a physical accident, I don't have other prescriptions. So it is time to say good by to Walgreens. Since I use Walgreens for pharmacy (mainly), I expect far greater accuracy than this. I'd give it 1 star except that the store really is clean and the people really are exceptionally friendly...