Jet's Pizza — Restaurant in Flower Mound

I ordered 2 pizzas and a 20 ounce bottle of Sprite for my daughter. The pizza took almost 50 minutes to get to my house, even though I only live 1.4 miles from the restaurant and was quoted a 35 minute lead time. When my order did get there, it was incomplete missing the drink. I tipped the driver 5 bucks, but brought up the missing drink. He checked the receipt, noticed I had paid for a drink and said he would be right back. We finished eating and he had still not returned, so I called the restaurant to ask where he was, since I had PAID for an item and didn't receive it. The drive answered the phone and said he was about to head out, so I asked him to bring another drink too as I was now thirsty. I gave him my card number, and he typed it in wrong, so I asked how much the second drink was because I probably had enough in spare change to pay for it. He said well it is $1.39 for the drink and $2.50 for the DELIVERY CHARGE?!?!, What I had already paid for the initial drink and the only reason he was coming back out is because he made a mistake. I told him to forget it and hung up, so I hope Jet's enjoyed that free Sprite on me. I will be sharing this experience with my co-workers and neighbors. Customer service isn't hard, or rocket science. I had to drive to Sonic to get my daughter a drink, also my wife is having a girls' night out and I was hoping Jet's could help me out with an easy dinner, no such luck. Stick to Enzo's or even Domino's for your pizza needs in Flower Mound, both of those places offer exceptional customer service.

UPDATE The owner of this restaurant contacted me and explained that he was sorry and offered me an in store credit for my troubles. Really stand up guy and I really enjoyed the pizza. He really showed that he cares for...

Won't be back. After placing a text order with Jets in Flower Mound I discovered the order was incorrect. I called the store to confirm the order and the girl who answered was insufficiently trained to address the problem. I asked for the manager on duty which was Riley, who seemed more concerned about what his employee had told him, versus what the actual issue and truth of the conversation. Riley never offered me an apology. Told me he didn't like how I treated his employee and hung up on me before I could pose a follow up question about ensuring I received a credit for the order I didn't receive. He did boldly tell me I could contact the owner on Saturday with the indication that the owner and he are friends and the owner Rob would back his actions. Well, I spoke with Rob the owner today, who told me he had been briefed by Riley. Rob seemed more concerned in telling me I would receive my credit rather than listen to what I had to say about my experience in dealing with his franchise or about the actual facts and truth of my conversation with his employees. I am sure I will get my credit but it would also have been nice to have received an apology for the way his untrained and unprofessional staff treated me. Buyer beware. Look at the other reviews on their customer service before placing an order here. Riley seems to have a pattern, particulary with women customers. Pizza is good. STAFF...

I called to see about getting a replacement and returning the incorrect pizza. The manager doubled down, blamed me for not disabling their default sauce setting, and hung up on me—despite the fact that I was clearly unhappy with how little consideration they showed for what’s obviously a common flaw in their system. Their online ordering process automatically adds a default sauce—even when you actively choose a different one. If a customer is selecting a sauce, why in the hell should they have to manually set the default to “no sauce” just to avoid a conflict? That’s backwards UX, and it’s not clearly communicated. Unless you catch it by chance or already know to watch for it, you end up with something you didn’t actually want. The pizza we did sample that was correct was barely passable—edible, but bland and forgettable. It had the texture and flavor profile of something pulled from the frozen section at a grocery store. Stand by for their standard response: something about how you’re the problem, not them. “Customer error,” “policy,” “nothing we can do.” Instead of saying, “We hear you. We’ll address the system flaw and work to improve the customer experience,”—you won’t see that, I bet. Between the subpar product and the dismissive service, this is hands-down the worst fast food pizza joint in the area. DO...