Market Street — Local services in Flower Mound

First time at Market Street and had a rather weird and off-putting experience... We had some friends recommend the sushi at Market Street, and having had a long and exhausting day, decided to swing by and pick some up for dinner. Turns out, Friday is $5 sushi day! Yay! We picked out four containers of the $5 sushi (making sure we chose from the right section as not ALL sushi is $5), then waited in line at the deli checkout register (some other people were doing it with their sushi, so we figured that was the place to go...). I unloaded the sushi from our basket at the register and ran off to put up the little hand basket while my husband remained behind to pay. Big mistake. By the time I got back, he was already swiping his credit card and had failed to notice we were charged full price for one of the containers. I pointed out the price issue with the cashier (Melissa?) who told me that the last package was not part of the $5 deal...despite it having a giant sticker on it stating otherwise and being part of a giant pile of the exact same containers all also having that sticker, and all being similar to every other $5 sushi container in the display. I politely let her know that the sushi had a sticker on it, at which point she pulled the container out of the bag with great confusion and then agreed with me that the package indeed should have been $5. This is where everything goes weird. She said she had no idea how this happened--which is fine--and then stated she had no way to fix it--which is not fine. She continued to reiterate she had no idea how the container had rung up wrong and continued to reiterate that she had no way to fix this error as my husband had already paid. Apparently there are no managers, I guess? Or the ability to un-ring purchases or do returns or any of the other five hundred usual things done to remedy situations like this? After asking us repeatedly what we wanted to do while simultaneously telling us she could do nothing and was unsure even how to tell anyone else to fix the price, we finally just accepted the extra cost and left with our sushi (because we were super tired and hungry and just kind of done wondering why she hadn't called over anyone yet who COULD fix the issue). We walked home in a weird state of confusion as to what had just happened. The sushi was tasty. I recommend it for grocery store sushi. The experience, though? Not sure I want to shop again at a store that has no idea how to fix price fails. That really should be one of the most basic things any...

This is specific to the bakery:

I needed a 2 tier cake (in black) for my husband's 50th birthday party. I placed my order (and paid half deposit, $70) 3 months ago at Market Street in Flower Mound. I was told to send an email to confirm details, which I did. On August 8th I emailed them again as a reminder and received a response that they had my order. On Saturday, 8/26/23, I showed up to the bakery 30 minutes before the pick up time only to find out that the staff working the bakery that day were not aware of my order. One of the girls started working on the cake, but then said they didn't have black buttercream and that she would try to make it as dark as possible. An hour and a half later, the cake was "done". It was a dark green color and the lettering was crooked. I asked her to fix the front of the cake because it didn't even have a smooth edge.

The girls were all very nice and it was obvious they are under staffed, which is why I was patient as she worked on the cake while also having to stop and help other customers. She was also nice enough to give me a 25% discount (at this point I felt stuck with this cake anyway). I didn't fuss because I was already late to go decorate for the party.

I ordered Bavarian cream filling and when we cut the cake, it was such a thin layer that I could barely taste it or see it.

I love Market Street and shop there regularly for groceries, ready made food, ready to cook options, and suchi, which are all great and have never had any issues. However, this bakery experience was very...

I stopped by this location after I was already in the area. I wanted to get a couple of pumpkins so I figured I would walk through the store to see how the store was set up. There were many employees in the area available to help for anything that I needed. I asked a couple questions at the dinner bar. That was food made and prepared that looked decent for consumption. I really like the olive bar that was set up as I enjoy sampling the different flavors. As I strolled through the store I saw the fresh meat and fresh seafood appear to be in decent viewable condition and there were no smells that turned me off in the area. Since I had the pumpkins I figured I would go ahead and walk through the store to see if there was anything out of place and that I house were clean. I found that the store was organized and the aisles were in fact clean and unobstructed. There were several other people dressed in black in the area available to assist with questions. I asked several questions to ensure that they were just not hanging around without answers to the questions I had. The employees were able to answer questions and direct me as appropriate for the product that I was asking about. It seems that management at this store has employees who are aware and knowledgeable about their jobs and the needs of customers. This location scores...