Papa Johns Pizza — Restaurant in Flowood

Do not visit this Papa John’s location, Lakeland Drive, Flowood, MS. The service is completely horrible. The manager ANNA BELLE avoids talking to customers about issues regarding their order and leaves the front desk workers to deal with dissatisfied customers. It took 120 minutes for our order of two pizzas, cheese sticks and chicken bits to be cooked. This was a pick up order. We received no explanation or apology for the delay until I asked to speak to the manager, ANNA BELLE. After an hour waiting, she tells me that one of the drivers took half of my order out to be delivered to another customer, so they had to remake our order. I also had other food in the car that was getting cold at this point. I was offered a full refund for my order but I am still skeptical about visiting this location again. I would suggest that you all let customers know ahead of their ordering that you are short on staff, etc. and that orders are taking MUCH longer than usual. I would have appreciated that information prior to ordering. This was the ABSOLUTE WORST experience ever at this location. They took my money immediately and I’m sure it’ll take 5-7 business days for me to receive it back. Seems like I could have simply received cash back since you already had your money from...

I love Papa Johns, but this was the worst experience I have ever had with business EVER. I placed a carry out pizza for ONE large pizza at 6:33 P.M. they told me over the phone it would be ready in 20 minutes. I waited 20 minutes then left my house since I only live less than 10 minutes away from this location. Which would give them even more time I thought for it to be ready. I walk inside they say 15 more minutes. OKAY no biggie I have no plans I pay for it right then and there and have a receipt in hand of time of order which was 6:33. 20 minutes go by I ask where my order is after many, many others have walked in and gotten their carry-out orders and left. They tell me a few more minutes. It is now 7:40 and I walk back up to the register ask how much longer. They take my receipt and start looking for my pizza or ticket in the back... Do they find it? NO. I ask for my money back. They gave back. I left. I will not be visiting this location again. I am an understanding person, but when it comes to not checking for my ticket in the back when I arrive it’s...

I order here all the time. With my work hours I choose delivery. Today my pizzas was 27 min late from my estimated delivery time. They gave me $3.00 off after i already bought the pizza with my debit card. I felt like as a valued customer I should get my next order free or something. I call everytime there is an issue. I tracked my pizza as always and it stayed on boxing for 20 min. Thinking my computer was stuck on stupid I refreshed it and it sais it was still boxing. I only order here because the food is good but customer service sucks as well as the delivery people. There is only 1 guy I like that delivered my prior pizzas he was well mannered and knows exactly who I am and where to come. Not sure his name but he gets 5stars, these other situations on...