Firehouse Subs Foley — Restaurant in Foley

Normally this place is decent. Which is why I frequent there for my lunch or dinner stops by the house. Today was no different. I ordered my usual large steak and cheese lite pep and onion. No condiments. When ordering I was cut off by the order taker a few times who was not courteous as the folks in there usually are. Shrugged it off as they had been pretty busy. Got my food in hand got home and this is what I received. Half prepared 16$ sandwich. I called up as soon as I noticed and asked for a manager. I dealt with “Gloria” who come to find out was also who took my order. Who also said she was the shift supervisor. Now that being said. She never once apologized. She just saw oh they probably forgot to finish the meat. As she yelled down the line and asked the coworker rudely if she made the mistake. I asked too just take my name and replace it next time I’m in. She refused, was rude - said you gotta bring it back and the receipt, she was very unprofessional and gave me an o’well approach. She even hung up one me! Because I asked for her supervisor’s info. When I called back, she answer again and still would not answer me. She put down the phone without saying the name. Then a nice gentleman came to the phone and answered “ yes sir I understand. - her name is ——— and to call in the am.” I asked if he heard the way she was talking and to understand that I would follow up. He also understood. -That gentleman needs to be in her job. “Gloria needs to be nicer to customers. Especially when you just sent sub out like this.

I will NOT be back for a while. When I do - if she’s there you can guarantee I will not be eating there. Unnecessary and unacceptable treatment...

Placed a to go order over the phone, was told it would be ready in 15 minutes. I arrive 20 minutes later, Tell the cashier i have a to go order. She asks my name, then charges me. I step back and wait 23 minutes, watching others come in and order and recieve their food. Finally i ask an employee where my food is. She tells me I get it from the cashier. Go back to the rude cashier that tells me she didnt know it was a to go order??? I never ordered in there, and told her it was to go when i first arrived. When i ask where my Sprite is she tells me to go to the cooler and get it. So now I get back to my job with a 20 dollar sub ( hook and ladder, double meat and cheese, no mayo or mustard, add oil and vinegar). The sub sat so long it was soaked and couldn't even be picked up. In the trash it went. So now I'm at work, 20 bucks poorer, and hungry. And these people want 15 dollars an...

Food tastes terrible. Meats really not fresh sliced everyday. Sometimes the pastrami and corned beef are so old they smell bad. Have seen mold on the bread from over ordering. The "ta-mah-to" lady is the district manager. I believe her name is Jean used to be the store manager here and would cheat you on meat / cheese portions as well as veggies. I used to avoid the Foley location but now that she is in charge of all of Baldwin county stores, save your money and make the drive to Pensacola or mobile. If you have to have it and she is there watch them make your food because you are being ripped off. Water is free. Not 25¢ like she tries to charge. She will do anything to make a few extra dollars. I've seen her come in from smoking and start slicing meat without washing her hands first and WITHOUT GLOVES!! Be...