A&W Restaurant — Restaurant in Folsom

This location is also a KFC. We ordered a 12 piece to go. We paid extra to have 5 breast and 7 thighs. When we got our order I decided to have a piece before leaving. It's a good thing I did because not only were we short a breast but instead of thighs we got six legs. When the gentleman called our order out he called it out right which means they knew that not only were they shorting us chicken but knew they were giving us the wrong pieces. It took two more trips up to the counter to get the order right and then a third trip to the counter to get our receipt. They had to call the manager out print up the receipt because the cashier didn't know how to do it . We received no apologies for the inconvenience from either employees or manager. So if you go here for a takeout order make sure to check it before leaving...

This is one of those times I wish I could give zero stars!! Went through the drive thru & had the worst customer service. No manners. No customer curtesy, no enthusiasm. Then I handed her my card & it took her 2 minutes to give me my card back. I was notified immediately after I gave it to her that my card was charged, but still it took so long for me to get it back. Hadn’t used that card in over & week & miraculously, my card information has been stolen. I called the store & it was the store manager running the drive thru window during that time. Extremely unprofessional, & scary that it...

Look, I've been to A&W before, and I love the food. However, the food at this A&W location was disgusting. The meat was undercooked, and the fries tasted like 100% salt, and the cook messed up the order of the way both burgers were asked to be made. We saw people preparing to come into the restaurant, and we just had to warn them of the ordeal we just went through. They thanked us and went somewhere else. My subjection is either retain your cook or let him...