Fairfield by Marriott Inn & Suites Sacramento Folsom — Hotel in Folsom

I recently stayed at the Fairfield Inn, Folsom and had a very disappointing experience. The shower head in my bathroom (Room 319) was covered in mold, which is completely unacceptable. When I brought this issue to Bernard’s attention, he only offered 3000 points as compensation. Thankfully, I had my own shower head with me because the thought of showering with moldy water is horrifying.

It’s clear that the bathrooms at this hotel have significant ventilation problems. The bathroom vents run non stop, indicating a persistent issue with humidity and airflow. This lack of proper ventilation is likely contributing to the mold problem.

What concerns me most is that the management seems to be aware of these issues but acts as if everything is fine. Bernard even gaslit me when I called in to complain about it days later after nothing was done. He claimed that both he and maintenance said the shower head was fine. Of course, the shower head appeared fine when they checked it, likely because housekeeping cleaned and reinstalled it. I had left the moldy shower head on the bathroom counter when I checked out and informed the front desk person the morning of check out.

This is particularly troubling for guests with respiratory issues, as exposure to mold can exacerbate their condition. I strongly advise future guests to thoroughly check the bathroom and other areas for signs of mold before laying down their belongings, especially if you have respiratory issues.

This experience has made me question the overall cleanliness and maintenance standards of this hotel, which I would expect to be much higher at a Marriott property. Be vigilant and take precautions, especially if you have health concerns that could be aggravated by mold exposure. This stay was far from the quality and comfort I expect from Marriott, and I hope the management takes serious steps to address...

I recently stayed at the Fairfield Inn, Folsom and had a very disappointing experience. The shower head in my bathroom (Room 319) was covered in mold, which is completely unacceptable. When I brought this issue to Bernard’s attention, he only offered 3000 points as compensation. Thankfully, I had my own shower head with me because the thought of showering with moldy water is horrifying.||It’s clear that the bathrooms at this hotel have significant ventilation problems. The bathroom vents run non stop, indicating a persistent issue with humidity and airflow. This lack of proper ventilation is likely contributing to the mold problem.||What concerns me most is that the management seems to be aware of these issues but acts as if everything is fine. Bernard even gaslit me when I called in to complain about it days later after nothing was done. He claimed that both he and maintenance said the shower head was fine. Of course, the shower head appeared fine when they checked it, likely because housekeeping cleaned and reinstalled it. I had left the moldy shower head on the bathroom counter when I checked out and informed the front desk person the morning of check out.||This is particularly troubling for guests with respiratory issues, as exposure to mold can exacerbate their condition. I strongly advise future guests to thoroughly check the bathroom and other areas for signs of mold before laying down their belongings, especially if you have respiratory issues.||This experience has made me question the overall cleanliness and maintenance standards of this hotel, which I would expect to be much higher at a Marriott property. Be vigilant and take precautions, especially if you have health concerns that could be aggravated by mold exposure. This stay was far from the quality and comfort I expect from Marriott, and I hope the management takes serious steps to address...

I normally don’t write reviews unless it’s a very impactful transaction, either positive or negative, so here we go.

A very nice and comfortable hotel. Our family stayed here in room 302, one night only. The General Manager (Matt I believe?) was working the desk, he was extremely courteous and helpful. We have a toddler and they provided a pack-n-play crib for him to sleep in while we stayed, with sheets! Anything we needed or asked was answered or provided.

The room, oh the room. They heard you like bathrooms, so they have one so big you can put another bathroom in the bathroom. The shower was probably the best non-detachable shower head I’ve had in at least a decade. The shampoo/conditioner/body wash were in conveniently mounted bottles of normal every day size, not it tiny half use bottles, and mounted inside the shower. The beds were pillow topped comfort of greatness. The soft to hard ratio of pillows were perfect for my family.

The breakfast was really good, the coffee wasn’t burned, and biscuits were super fluffy, which paired well with the sausage gravy. The eggs were the only down side, which if they had some hot sauce would have been a-okay.

The staff was always happy and courteous, readily available with a smile, from the front desk to those helping with the breakfast.

Only thing I found, which it’s minor matter should show how well this one night went, there were scratches and tears on the wallpaper from people, normal wear and tear stuff, but it was covered\patched with masking tape. Thought it was a smidge tacky, but hey gotta do what...