El Pollo Loco — Restaurant in Folsom

I decided to place an online catering order for this location. My party was 12/23/2016 at 400 pm and my order was scheduled to be ready for pick up at 12 noon on 12/23/2016. I called to let the restaurant know I was on my way around 1 pm but low and behold they had no record of a catering order from me. I provided them with my order confirmation number and they still couldn't find it. Needless to say it wasn't ready.

The gentleman on the phone asked me if I could them one hour and they would have my 2/48 piece meals ready for pick up. Being in the holiday spirit and knowing sometimes Things happen I said yes. I went to the mall to pick up a few last minute prizes and gifts while waiting for the one hour window to go by.

Around 3:11 pm I realized I had a missed call from the restaurant and when I called back it was busy. Well it most likely meant my order was ready since we spoke around 1:20 pm that afternoon.

I quickly drove over and low and behold my order was still not ready. So I angrily waited an additional 45 minutes for them to figure my order out. Needless to say I left that restaurant about 4:30 pm, late for my own holiday party.

In the meantime I witnessed several dine in customers request their money back for simple things the staff could not figure out. I mean they were giving people wrong orders, and when the staff tried to fix it then it would take them over 20 minutes to get it right. One lady asked 4 people could she simply purchase a gift card for one reason or another she kept getting passed over and no one would do it for one reason or another.

C'MON you guys are making grilled chicken combos, it's not stem cell research. The job cant be this hard and customer should always leave happy when it comes to food and customer service.

This restaurant definitely has some serious issues with staffing and a serious lack of management . and I will never place an catering order with this location ever again. I place CATERING orders all the time for my company and I wont use this restaurant or this particular...

Folsom has become the best El Pollo Loco I've visited. I fell in love with EPL when I lived in Southern Cal any years ago, so I was thrilled when they opened in Folsom. If you ever had a experience, try it again. Once Dave arrived as the new manager, the place turned around quickly. Now that Dave has been there a while, the entire team he is building is exceptional. Every experience since his arrival has been great, even on his days off, because of the well trained team.

My favorite is the Original Pollo Bowl. Great portion of fire grilled chicken with rice, beans and pico. I add their avocado salsa and chopped tomatoes for a little kick, and it is unbelievably tasty, even without the benefit of sour cream or cheese, so I feel like it is much healthier than most mexican food. Occasionally, I go with the double chicken bowl, or avocado burrito. They are all exceptional. My friend typically orders the 2 piece chicken meal and always...

My family and I stopped by on a Sunday afternoon (4pm) there was hardly any customers there. We all knew what we wanted to order. It took us about 10 mins just to order. They didn’t sell us what we wanted and got overcharged for what we ordered. I paid for a $9 salad which contained no lettuce nor chicken. The burritos that we ordered where very small in size for the price that we paid. The “salsa bar” had no salsa and the soda machines where very dirty. Very poor customer service. Employees would contradict themselves when we asked them for salsa (one would say we don’t have any and the other would go get it from the fridge). I’ve only came across these issues at this location. All other locations do such a good job in everything! This location definitely needs better management. I know we will not be coming back to this pollo loco. I recommend people driving a little more to other locations than...