Papa Johns Pizza — Restaurant in Forest Lake

• EDITED REVIEW** I had to chang my original 3 star review to 1 star, read below as to why! Warning: Do NOT GO HERE. Manager is Crazy, and a liar. I'm not sure how this place is even in business still. They obviously cannot handle any sort of criticism. My original review was actually pretty generous! Also, let me be clear, I never once said I was upset about how long it took to get there. Or really anything truly negative. I did comment that it was Cold, and thats why I gave them 3 stars. Which it WAS. Reviews are supposed to be a description of your personal experience at an establishment. That's all this was. MY experience!

I originally took off two stars bc my pizza was cold. That was it..I placed an online order with them at 11:55. By 12:12, It was on the way, pretty fast actually, and I was impressed! But, I'm literally 3 miles from the store and after almost 15 min went by I tried to txt the txt tracking thing but it got rejected, so I tried to call, but it's automated and gave me the option to check my status, which I did and it said it was due to arrive at 12:32. So I hung up and few minutes later a very nice gentleman arrived with my order. * I should also mention this was my work, not my personal address I'm a nanny*I dished up pizza for the kids first, and immediately got complaints that it was cold. I tried a bite and it was Luke warm, not cold cold, but definitely not hot. So I warmed It up and all was well.

This is where things get nuts! I left a review of my experience, actually mostly complimenting them, but I did complain it was cold and that that's why they got 3 stars instead of 5. And It wasn't long before I noticed I had a voicemail on my phone from Papa John's. I hit play, and was FLOORED. This guy called me not to apologize, but to call me a liar! He told me I shouldn't order from them again, chastised me, used my full name multiple times, told me there was nothing they could have done to make my experience better, and verbatim said " it was crappy that you left a negative review trying to hurt my business Rebecca" ( I go by Becca, it says it on here) like what!? But also, 3 stars an my original review were not negative! They were constructive! And a GOOD manager would have apologized, not tried to lie, threaten and bully someone into taking back there review just bc they didn't like it. ( Most Pizza places don't deliver further than 10 miles because even in a warmer bag, a pizza will get cold sitting for 20 min. 🫠, I live 10 mi away from the closest pizza joint, and even their pizza comes hot ! ) then to top it all off I come on here and notice he replied to my review. Now PUBLICLY calling me a liar ! Saying I'm bored and trying to ruin locally owned businesses! Wow! The phone call, and his responses to ALLL negative reviews are BEYOND unprofessional and rude.

I don't write reviews to hurt businesses, I write honest reviews because people care about them. I care about them! I read them before I go anywhere. TYPICALLY. ( If I had read the ones on here, especially his responses, I never would have ordered from them to begin with. It makes me wonder how many people he bullied into deleting or changing their reviews! ) I also leave TONS of 5 star reviews. In fact I LOVE leaving them. You'll see most of my reviews are actually 4+ stars.

• Pictures inc. of the txt and call I made showing it definitely did not come in 10 min. Like the manager claimed. & Just in case he deletes it I inc. his original response to me. Maybe next time you want to publicly call someone a liar, make sure they don't have proof. 👍🏻

• Note to owner* I wasn't looking for a free pizza, if you had simply apologized, I would have gone and changed my review to 4 stars. You "claim" you have a 100% Satisfaction guarantee? yet EVERY SINGLE negative review or complaint your business receives, you just make excuses for how you did nothing wrong and it's the customers fault. SUPER Unprofessional. You need to take a course in...

AWFUL. DO NOT ORDER HERE!!! They have repeatedly called me a liar and refuse to help me. I placed an order online, and shorty after called to cancel. I was told by the employee that the manager approved my refund. I called a few days later asking for an update on my refund. After explaining my situation and that it was approved by the manager of the store, the individual I spoke to flipped out at me. He insisted that my order was delivered when it wasn’t!! He refused to give me his name, refused to let me talk to a manager, told me I was wasting his time then proceeded to hang up on me. I tried to call back throughout the day and my calls were screened and sent to the machine. I had a family member call and the call was answered immediately by the SAME employee. My family member asked to talk to the manager and the employee hung up on him. He finally answered my phone call at the end of the afternoon and told me I had been harassing/threatening his employees all day. (He was the only person I talked to that day). He then threatened to call the police if I were to contact the store again. Since this employee insisted that the pizza was delivered (which it wasn’t), I’m assuming I provided dinner to all of the employees at that store. I will be reporting this store to corporate. They responded that my claim is false but it's not. I did not call them 100 times this week as they say in the comment below. They have AWFUL customer service and will lie to make themselves...

Ordered pizza this past weekend for carry out (I live about 15 minutes away) as I have a few times in the past. This time, the confirmation said my order would be ready in 20-30 minutes. I got there at the 30-minute mark and was notified that my pizza wasn't quite ready and I needed to wait a few minutes. My order hadn't even been started. A few minutes turned into 35 minutes for my one pizza and breadsticks. I told the girl behind the counter that the confirmation said 20-30 minutes and they should probably work on getting that adjusted or start calling people with carry out orders as they likely don't live within the delivery radius. She kind of shrugged it off and turned around to start labeling more boxes. I sat there for 35 minutes as people called to complain about long delivery times and the girl kept giving the reason that they were short on drivers as 3 people didn't show up to work (sounds like a management problem) and the (who I'm guessing was) the manager on duty treated her staff so poorly I almost felt embarrassed for them. As a customer, listening to how she barked things at them it made even me feel a little uncomfortable. Next time, I'll order from a place closer to my house as ordering from Papa Johns took a day and a half. Time to get your...