Spoons, Soups, Salads & Sandwiches — Restaurant in Fort Collins

I visited here recently and was honestly pretty upset. I have a service dog (fully trained & very very well behaved). Upon ordering and paying we were approached by a male that worked there telling me my dog was not allowed there. I told him she was a service animal and they cannot deny access. He went to talk to another lady and came back only to tell me it’s fine I can eat there but needed to go outside with her and stay back. I tried to inform him of the ADA laws regarding service animals, but he wasn’t open to that whatsoever. Following this, he went over to the lady again and then didn’t come back to us. While we waited I proceeded to hear someone say, it’s fine at least they got a to go order. The other woman who took our order and gave us our food was very nice and even apologized. I asked if I could speak to either of the people that were opposed to my service dog being there. The lady whom the male had been communicating with came over to me. I pulled up ADA laws on the government website to show and try to explain to her they couldn’t do that to people. She did apologize but did say they just didn’t like dogs there because they try to keep it peaceful and they have had people trip over them. My dog, as well as other legit service dogs, are controlled and well mannered. I am writing this review purely to urge management to educate themselves and their employees on laws regarding service dogs. It is illegal for them to deny access and they didn’t seem to understand the implications of this or just the law at all in general. Hopefully this doesn’t happen to...

EDITED: I received a reply asking to reach out via email to resolve the issue. I emailed and never received a response. This way it appears as if they are addressing issues that are not actually being taken care of in any sincere way.

I used to order take out here at least once a week. A couple months ago, I made an online order and it said it would take an hour to complete. I didn’t have the flexibility to wait that long for my lunch so I called the store to cancel the order. The manager promised me the refund would happen that day. A week later, still no refund. Again, I called requesting a refund. I was again told by the manager she would take care of it and it still never happened. I tried calling one more time and was told the manager would return my call and I never received one. I gave up after that. It’s completely unacceptable that I never received that refund or any compensation for mistakes made by this store. They lost a regular customer with their...

Spoons used to be one of my favorite restaurants in Fort Collins. I used to recommend anyone who was going to Fort Collins to eat there. Their soup is still delicious, but I am very disappointed in the changes they have made. They will no longer let you sample the soup before deciding what you want (something that was a wonderful part of the experience before), and I was also very disappointed in how the salads are prepared now and the quality of ingredients, as well as the quality of the bread. If you were to visit now and had never been before you will likely think it is a good place to eat. But, having eaten there for years and now missing the quality that was once offered I am sad to say I will not be recommending friends to go eat...