Comfort Suites Fort Collins Near University — Hotel in Fort Collins

I have NEVER given a hotel a single star in my life but this one is special.

I arrived at the hotel thinking it was a different Comfort Inn that I had a reservation at. When checking in I gave Nick, the front desk clerk my drivers license and credit card. He said he found my reservation and gave my ID back. When it came time to sign the cc machine, I told Nick the total seemed a bit large ($660 for a room I paid $286 for online). He assured me these were all holds for the pet deposits and whatnot, as well as the regular price and that anything over would fall off. I again said this was way more than my Priceline payment and it made my uncomfortable, as usually that is not the case. He again told me everything was fine and assured me the overage the $286 plus the dog fees would removed.

Next he needed me to sign a copy of the charges but his printer was not working. So, he left a note under my door for me to go to the front desk in the morning since he could not fix it during his shift.

I woke up and immediately went to the front desk. There, the receipt they gave me had someone else’s name on it. I told the gentleman at the desk this was not my reservation and again, brought up the amount. He told me it was no issue, that he will note my account. I again said that I did not feel comfortable, that I did not feel they had my correct reservation. The gentleman told me all was good, to not worry and that it doesn’t matter. He did not try to get my name or seem concerned at all. I asked for a receipt then, to which I was told I would get it at check out.

Time to check out! I head to the front desk to check out where Brenda tells me that I still have more days on my reservation. I explain to her that I do not. She then says she sees the note from the other clerk and that it’s no problem. She then prints my bill for $451 and change. I explained to her I paid on Priceline and should only have to pay dog fees. She said I was wrong, that I had no Priceline Reservation (bells ring in my head, as Nick added me to the wrong reservation- for Nikki Johnson, a person I do not know. He never told me I did not have a reservation.) Brenda proceeds to tell me if I had an issue I should have come down 4 days prior, which I had. She was of no assistance, just rude and not empathetic to my loss of almost $500. I asked for the managers info, to which I was told to take a card. The card has the generic email and phone number for the hotel.

The next day I call and speak to Cheryl, the manager. She tells me she called the other Comfort Inn and couldn’t find my reservation (I have a confirmation code and email for it which I would have gladly forwarded her.) She did not apologize for Nick faking my reservation or for the loss of my money. She told me, “You should be glad. You got a really great rate.”

So, $286 to Priceline for a room I never stayed in, $441 to this lady for a room I never had a reservation for.

Lastly, I had a pet friendly room...in this room my dog discovered a McFlurry lid covered in ice cream and a chocolate candy. Could have made my dogs super sick, which again, Brenda did not seem to even make a note about.

Moral: good price for a nice room, just triple check every single thing on your reservation, everything they tell you, don’t trust anything they say and if by chance your credit card (but not name) get added to anyone else’s reservations...be okay with paying it with no empathy from anyone at the establishment for...

Buyer beware this seems to be a outdated hotel with very few occupants outside of the people, such as myself who ended up booking through a third-party and having the unfortunate experience of arriving to a shabby dirty hotel with poor customer Service and when I say poor Customer Service, I’m referring to specifically the manager named cheryl Who claims to be the top authority here when I had to follow up for support after a one night, stay and having my credit card being charged two times in addition to my prepaid reservation one charge in the amount of $50 one charge in the amount of $100 both made a day after I checked out of this tragic Property, Cheryl claims that the two charges are a reduction from the typical $250 fee that they impose on customers when they state that there would be smoking performed in a room,

I do not smoke. My husband died of lung cancer. I shared this with cheryl who hung up on me nothing but a bad attitude no explanation as to how one could even produce any kind of evidence of smoking for persons and non-smoker clearly my Priceline profile has never had any negative remarks I’ve booked dozens and dozens of hotels yet this hotel seems to be what I felt when I arrived to the property and thought oh wow wished I wouldn’t have relied on photos there are so many other properties at or below the nightly rate point which don’t attempt to extort money from customers, it’s like not only does this hotel property have the smell of cigarettes and mildew throughout the common areas but there seems to be some kind of scam going on here, I had to make several calls tried to speak with Cheryl even after having to call back after she hung up the phone on me, asked for a courtesy adjustment and to be credited because clearly this is a misunderstanding or a gotcha and it’s like I receive an email with a picture of a trash bag This has nothing to do with any kind of probable claim that anyone could ever assert this hotel is simply just trying to take advantage of prepaid customers who put a credit card on file Cheryl doesn’t care about customer service patronage or guest satisfaction or repeat business potentials, no manager of any hotel should be able to be more than rude providing no resolution and to the extent of literally hanging up the phone on a recent guest with a valid dispute for shady billing practices I have never been so offended and i will fight to have these bogus...

This hotel was awful. I would never recommend it to anybody. I have stayed at Comfort Suites before and they have been decent, but I will never stay at one again. I booked my stay directly through their website and the first thing that made me mad was that it advertised a low rate, no fine print, then AFTER I booked it, it told me I could only get that rate if I signed up for the rewards program. Then the website altered my reservation date when I booked, so we showed up and the guy working the front desk was incredibly rude. He was not helpful at all. I told him I was there to check in and he said "last name?" I told him. He said, "you don't have a reservation." I told him in fact I did, and I had the confirmation number to prove it. He said "well my computer says that was for last night and it was a no show." I told him I had made the reservation for tonight, and he said "well I'll book you another room." No, I don't want to pay for another night, I want the night I was originally supposed to have. He offered no sort of compensation or room upgrade, discount, nothing at all to make up for their website error. We asked what the rates were for tonight and it was $50 more than what it showed on their website. So I looked it up online and told him their site has the rate we paid originally and asked if he could price match THEIR OWN website. He said no. So I was going to book it online again, and just suck up the fact that we were out the cost of that first booking. Then he mentioned the deposit. Pretty much every hotel has a credit card authorization charge. He said "it's a $100 charge that will take up to 10 business days to get back." We were shocked that he said 10 days, so we asked "10 business days?" His response was, "well actually, it's not a guarantee you'll get it back. We don't have to give that back to you." We immediately decided we didn't want to stay there, so we turned and walked out, and with a smile on his face said "have a great night!" Was he happy that he just cost his company a customer now and in the future? We'll never know, because we are never going to stay at Comfort...