Taco Bell — Restaurant in Fort Collins

When you go to drive in at this Taco Bell, the first thing you'll see is the incredibly long drive thru. Not only is it crowded during peak hours but the drive thru is physically L O N G. Driving in you'll see the long line and even longer wait to get your food. Weighing the options, one has to decide whether or not its worth it. It's worth it; there is no substitute for Taco Bell, its not Mexican and its not fast food. When one craves taco bell there is nothing else that will satiate this need . You pull up and see that you're 3 cars from the ordering screen, even further from your food. You sit in the line weighing your options. You're lucky and the now two cars in front of you have given you a small glimpse of the window, enough to realize there are even more options then you remember. You look at the menu and the different choices available to you as if you don't already know what you want; but you do. What seems like hours pass and its finally your time to order. You've had enough time to rehearse exactly what you'd say like when you somehow got one of the lead roles in the middle school play and you're terrified of messing up again. You finish ordering your food and you've managed to avoid being socially awkward to the minimum wage worker. Now you can look ahead and see exactly how long the line is. In all the spare time you an begin to think of life's harder questions: What came first, the long drive thru wait or the long drive thru. Was the drive thru made long to compensate for how busy the restaurant is or does the long drive thru attract people like moths to a lamp. 4 hours pass, and you're about have way through and you start to worry if you had ordered enough food. Do you even have enough food to ration while you wait? Will you starve? The boredom gets to you and you start to look at the things you've unconsciously hoarded in your car. Looking in the ash tray you find that you have more change than you remember putting in. This new found treasure open a new possibility for you: Paying in exact change. The idea tempts you. You struggle to remember how much the total was for your food. In the deep depth of your memory you recall that the $5 box you order turned out to be $5.37 after change. Easy, a $5 bill, a quarter, a dime, and two pennies. You scrounge up the change you need just as the car in front of you moves ahead and now its your turn to pay. Handing the cashier exact change like an elderly woman at walmart, you surprise yourself at how you managed to not drop the ash tray treasure. Now there are just two cars between you and your cheesy gordita crunch. The anticipation is killing you. After everything you've been through, will you friends and family still remember you after your journey? You're a new person now, in the time you pent waiting you decided to pick up a new catch phrase. As the final car pulls away you can finally get your food. With your food now safe in your car you too can pull away. You get spit out of the drive way into the open road. Like a newborn baby being pushed out of the womb, you are thrust into the open world. Life-changingly-long...

The Taco Bell on Elizabeth St by campus is easily the worst location in Fort Collins. Every single time I order from them whether in the app or in the store, my food is incorrect in some way. With the last delivery order through the Taco Bell app/DoorDash, I was given someone else's food. The order before that, I was just given a drink, no food. My driver said "The store only gave me a drink, no food to deliver." and they had to go back to get the food. I always order a crunchy taco with no lettuce and every single time it comes with lettuce. I've called the store to try and get a refund for the time last night where I was given someone else's food (and DoorDash called the store as well) but no one answered the phone. One time when I ordered and ate in the store, I asked for a taco with steak instead of ground beef. When it came with ground beef, I went up to the counter and asked if I could have it remade. After all, I paid extra for the steak! The young guy behind the counter said that was the way I ordered it. I told him I knew exactly how much the taco cost with steak because I would always order it that way. He told me they'd remake it, but to never try and pull that trick again. What??!! The world is not going to end if you just remake the taco with steak. The only reason I ever order in the Taco Bell app is to redeem the free Fire tier rewards, and I see no way to change to another store location. I hate to say it, but I'd rather not get the rewards and even pay a bit extra if it means getting my food from another location and not having to deal with some of the worst customer service I've ever seen. It's like torture wondering what to expect when my food is delivered (or not delivered) from this Taco Bell...

This used to be my go to location. The other ones in town were always terrible service. It seems this one is joining the others in the terrible service category. I came at 1pm, so I expect the lunch rush. What I don't expect is sitting in an 11 car line in the drive thru for 16 minutes before I leave to go inside (yes, 13 minutes and I still hadn't even reached the drive thru lane) because the line didn't move an inch. Basically, one car would proceed to the window, and the next car would wait at the speaker for at least 5 minutes before anyone would take an order. It was excruciating. So I went inside. Lol they have added two self ordering computers in the lobby. So no one at the counter takes your order anymore. It was great to stand behind some elderly people who could not operate the system for 6 minutes until an employee had to come help them. Very efficient new system. Real time saver.

I finally get my one item ordered. I order sour cream and guacamole on a Mexican pizza. Those additions are $1.00 a piece. I get the pizza and open it. The amount of sour cream in there is laughable. It's not even enough to spread on each piece. So I ask for a side of sour cream in a cup because I'm not paying $1.00 for half a teaspoon of product. The guy argues with me saying there is already sour cream on it. I open the box laughing and ask him if he thinks that's worth $1? He gives me the cup of sour cream but he's not happy about it. What a joke.

I leave and there's still a drive thru line around the building that isn't moving.

I used to love this location. What a bummer. Maybe the owner needs to consider paying his employees a living wage so people will actually...