Papa Johns Pizza — Restaurant in Fort Lauderdale

Horrible delivery service. Did not follow any instructions in the notes. Unprofessional, my first time having to deal with people who do not know how to do their job. The driver, Sherry came up short with change, tried to give me $14 and take my full $50 without giving me the right amount change back, My order total came up to $23, I do not know why she thought $14 was okay. No solution was made, she left with the pizza. I had to call the store. Who hung up on me the first time "Will". Put me on hold 3 times and kept passing me to other workers to ask me what the issue was, when I already explained myself to the first person, Will. Over 30 minutes had passed since the issue had pass and I asked for a fresh pizza batch, because I didn't want cold pizza with all the time that has surpassed.. Will told me "no, your pizza should be fine it's only been 30 minutes." But by the time Sherry, the driver returned to me 1 hour had pass and I had lukewarm pizza. I had to reheat it myself. Overall, this was by far, my first WORSE experience with papa john's in all the years I have ordered with you. I never had an issue prior. I cannot order at this location and I won't recommend...

⚠️WILL ROB YOU! Plenty of people have been robbed by this store. They use DoorDash which is a 3rd party making it very confusing. Sadly and unfortunately for me this is the location that is connected to my papa John’s app. Everytime you try to add on something like extra sauce they’ll rob you. They might even charge you the wrong order. Everytime I order extra anything Iv never get it Call to let them know and all they do is laugh at you. Or tell you they are sending somebody to come bring you whatever and you never see them. Since the order is thru the app they can’t look up your order so they say.i can’t even get a refund, I’m deleting the app . Never eating papa John’s again. Pizza ain’t even like it used to be so they lost me as a customer. I called one time and someone said on the phone over 4 sauces??? Like I ain’t have to pay extra for them. Sad thing is food isn’t even for me. I hate even the thought...

Extremely Disappointed – Unprofessional Conduct by Staff

I rarely leave negative reviews, but my experience at this establishment was unacceptable. I placed two separate orders, and one of them was delivered cold. When I called to address the issue, I expected a basic level of courtesy and customer service. Instead, I was met with rudeness from an employee named Will Lakeclear, who not only failed to offer a solution but actually hung up on me mid-conversation.

This kind of behavior is not only unprofessional but also completely disrespectful to paying customers. If this is the kind of treatment management allows, it raises serious concerns about how customer issues are handled at this location. I sincerely hope the higher-ups take this seriously—this level of disregard for customer satisfaction should never...