Wingstop — Restaurant in Fort Myers

I don’t know what’s happening at this place, but they’re clearly not taking their business seriously. The customer service is terrible, the wait time is unacceptable, and the staff is clearly untrained and unprofessional.

This was one of the worst delivery experiences I’ve ever had. I would absolutely not recommend this restaurant to anyone.

I placed an order at 9:06 p.m., and the driver arrived at the restaurant around 9:30 p.m. to pick it up. At 10:00 p.m., he called me to say the food still wasn’t ready and he had no idea what was going on. I called the restaurant five times before someone finally answered, and when they did, the woman who picked up was extremely rude and told me they couldn’t even give me an estimate.

My order was finally ready at 11:50 p.m. — almost THREE HOURS later. For just 20 wings. On a...

DO NOT eat at this location!! It was the worst experience. From the service to the food. The guy working there was helping me, while on the phone. He wanted to argue with me about my order, just because he pronounced my name wrong. I could see my name on the bag and he asked if I was sure that was my order. Again, because he couldn’t pronounce my name correctly . 😑 We get home and open our food and the wings are dry with barely any flavor. Today my husband wakes up sick and throwing up. Luckily I wasn’t hungry last night and didn’t eat my wings. After this experience, a co worker tells my husband that he had a similar experience at this location and that they cooked the wings in advance and then just warm them up when someone orders. Other locations make the chicken fresh to order, which is the way it...

I ordered through the app. Was quoted 20-25 minutes. When I showed up they said they never got the order and told me to call when I place the online order to confirm they got it. Today I placed an order at 630 for an 830 pick up time. Called and confirmed they got it. Got here at 834 and was told it wasn’t ready. Now it’s 845 and still not ready. What’s the point of placing an order to never get it on time. Even with a 2 hour notice they still cannot manage to have...