I am a frequent customer of this location and always go there for dinner. Although the service has been slow now and again, I never had a "bad" experience there. Last night I went in for dinner and looked at some of the breakfast items. I decided on my usual dinner entree, but told the server I would be back the following night to have a breakfast item for dinner. The manager on duty was nice and he checked on me twice, as well as having a nice chat when I went up to pay. The server was awesome and gave great service.

I went to the place the next night for breakfast and the manager and server from the night before were not there. I ordered the AMERICAN cheese omelet with bacon, home fries and rye toast. I told the server to please make it a 2 egg, not 3 egg omelet, but put the same amount of cheese and bacon you would for a 3 egg omelet.When she brought the plate to me and I started to eat the omelet, I saw nothing but old-tasting crumbled bacon. No slices, just crumbles. The cheese was almost non existent and was cheddar, not american. I called the server over and explained I was not happy with the omelet. I never had breakfast there before and did not know they do not give sliced bacon with it. I have been in the restaurant business all my life and know well enough that crumbled bacon is old bacon that can no longer be served as slices. I flipped the omelet open to show the server how little cheese there was. Looking at the omelet as a circle, the left half had absolutley NO cheese. The right side had one slice on it at best and was the wrong type. The server agreed and said she would fix it.

Three minutes later, I was not approached, but ACCOSTED by Ryan the pretend manager. He comes to the table with the omelet I returned and said "What's wrong with the food?" I explained the same things I told the server and said, "I've been in the restaurant business all my life and any place I ever worked gave you 3 slices of cheese in an omelet." Ryan says "Says You!" Then follows it up with "You can't come in here and expect Bob Evans to make things the way YOU say so! Those types of things would be an extra charge" No one said there would be an upcharge and if they did, I would have agreed to it, because I want things the way I want them when I go out to eat! After all, I ordered a $9 BREAKFAST plate!

It was obvious this guy has little managerial experience because he treated me like a POS and spoke down to me twice!. All he had to do was come over and say something like " We're sorry you were disappointed with your meal. The crumbled bacon is the way Bob Evans does it. However, we would be happy to give you sliced bacon for an additional charge. As for the cheese, I agree there was not enough on the omelet and will have him put more in the next one." THAT IS HOW A MANAGER MANAGES! It blows my mind how the experience in the same restaurant could be so vastly different within 24 hours. It goes to show you that it depends on who is managing things. Well, Ryan, the want-to-be managerl...I WON'T BE COMING BACK UNTIL YOU'RE IS GONE! I will be calling corporate on Monday and will see how they feel about my experience.