Church's Texas Chicken — Restaurant in Fort Smith

WHY IS IT EVERYTIME WE TAKE A CHANCE AT THIS PLACE WE GET THE WORST CUSTOMER SERVICE THROUGH THE DRIVE THRU? Today we recieved service by a Janeth. Now not only did I tell her the order fully once, she openly stated for me to tell her again. After each item she verbally confirmed the first time like she was listening. So yet again I repeated the order. So we pulled up. As she is stating the order back she states two sprites which isn't at all what I had ordered. So I state "Let me tell you my order again." SHE THEN GETS AN ATTITUDE WITH ME THE CUSTOMER. Janeth then states "I didn't say sprite twice, I said fries. Are you not wanting fries now?" Jesus took the wheel folks. I had to calm down, cause obviously she wasn't going to admit she repeated the order back wrong. So we got that squared then we had to wait 10 extra minutes per the usual which in this case for fast food it's either in your hand by 7min or less. So we sat there for 17mins. Not a check in, not a your order will be coming up. Nope half the order was ready, but Janeth didn't feel the need to give us that. Nope as soon as we paid she fully left the window after passing us our drinks. I already told my husband we will never return. Cause this poor excuse of customer service isn't worth my time.

Btw those who were wondering about the order. Or if Janeth happens to see this review. Again girl it was: #3 side mash potatoes w/ a Large Sprite no ice #4 side fries w/ a Large Coke no ice

So there ya go! Fort Smith's Arkansas church's chicken isn't worth being harrassed at a drive...

Normally, I loooove the food but the place is horrendous. Everything is just filthy. Noone else was eating, only one other couple came in the whole time we were there and the drive through was slow, so they weren't slammed. They weren't short on staff because every time we interacted with staff it was someone different. The staff were rude. All the tables were dirty and sticky--my daughter and I went up to ask for a rag to clean our table and the young lady at the register said "I'll just get your food to go." And they did, but we still sat and ate. The grease needed to be changed out and the chicken (which is normally crisp and awesome) was a soggy burnt smelling mess that the breading kept falling off of. The place was so smokey that the other couple that came had to leave before they got to eat because he was on oxygen and couldn't breathe in the lobby. I'm a nurse--i helped the guy to his car: he was most definitely...

Well, I thought I wanted chicken for dinner tonight!!!! My husband and I decided after.a very long day of moving and cleaning that I would drive into Ft. Smith and pick up chicken. So Church’s was 1st on our list. I pulled into their lot at 6:20 pm and immediately noticed a lot that was not up to expected standards (menu board open and unable to shut, lot lights not working or missing the light covers, and what looked like a hose coming out of the kitchen. I tried to put things out of my mind, and then only to find out they were out of spicy chicken at now 6:30 on a Monday evening!!!! Needless to say, I just had a bad feeling about the restaurant who would run out of chicken during evening rush, and have a facility so lacking in care!!! If they can’t take care of the outside, do I really feel they are up to standards in food quality? My heart and brain said no, so I left without waiting the 25 minutes for fresh...