Short version: Never eat here, NEVER! It's not worth the possible food contamination, food borne illness, or crap service.
Full version nightmare: We got there around 8:45 pm and sat at the bar. The place was virtually empty and so I asked the two staff behind the counter what time they clsed. Both were preoccupied with their cell phones. One said 10:10, (Mr. 10:10 from here on out) then the other argued and said they should close after the flight at a nearby gate departed, (Mr. 9:45 for the rest of the review). Then they both settled on somewhere between 9:45 and 10. Mr. 9:45 then said "use your phone to order," and gestured to the QR code placards at each stool. (Because why actually take an order when you are litterally doing nothing and getting paid???)
I ordered the house burger, prepared medium, added bacon, and a Long Island Iced Tea, all from the app. My co-traveler (Lady friend, significant other, and co-traveller, I'll just use She/her from here on) ordered the crab cakes and a glass of wine, again from the app. The bill was around $80.
When we were done ordering she noticed brown stains on the bar in front of us. She asked for a clean up of the stains. Mr. 9:45 brought over a cocktail napkin and after semi wiping one spot took the napkin and started to walk away. She said "there's still some drips left, " and pointed at the drips he missed. The guy acted like he couldn't see over the 4" counter and again half-assed his way to not getting all the mess. When she asked for the napkin to do it herself, he finally gave the napkin to his co-worker (Mr. 10:10) and that guy managed to clean her entire area.
While Mr. 9:45 made my drink I noticed the sour mix that he pulled looked old and separated. Sure enough, after he brought me the drink I found a dead fruit fly in the drink. I told Mr. 9:45 and he actually stared at it for several seconds until he too finally found the fly. I wondered, if he failed to find it, was his next play going to be to tell me to "prove it"??? He re-made the drink and proceeded to use the same sour. After delivering my second drink, Mr. 10:10 called over to his coworker and said the mix was bad and to "just dump the whole jug." I watched as Mr. 9:45 tossed the jug, but I guess when he dumped it in the trash he didn't want to make a third (or any other drink), because he left the one in front of me that contained said bad mix and said nothing.
The food arrived and the burger was rare/near raw (pink all the way through and dripped red). I tried a two bites because I was hungry but couldn't attempt any more as it was cool toward the center.
She said her crab cakes were un-edible, (super heavy on the garbanzo flour). I thought they looked Greyish brown and decided not to venture a bite.
I left all but the two bites I took out of the burger, a nearly full Long Island (I tried, but two sips and I couldn't get past the thought of fly larva in my stomach) and she left all but the one bite of crab cake she managed to not spit out. On the upside, she said the wine was passable and so that got consumed.
We left both thoroughly disgusted and hungry. As we left she said the final straw for her was as we were attempting to eat the "meal," both staff were commenting about how "fake and botoxed"some lady contestant on Destination X looked on the TV. Really?! Trash talking a woman's appearance, while you serve fly infested sub-standard food while trying to leave a job early you could clearly care less about and are in fact totally worthless at. Does that help them sleep better after the shift? Don't know, don't care. Moral of the story is just DON'T EAT...
Read moreWish I Would've taken time to check the reviews before sitting down and placing my order. For the light readers in the crowd I'll sumarize with the following, Being swore at by an employee, indifferent management, an ridiculous prices. Now for the story, places an order with a great server, Carl, who checked my id for the beer I ordered. Another girl brings it to me 5 min later and asks to check again. I tell her I've already had my id checked as I'm grabbing my wallet from my bag. She tells me that she's not fuc**ng giving me the beer unless she sees my id. I hold it up and present her with my I'd which she snatches from me in an annoyed manner and says "you know, I don't have to give this to you" to which I reply so don't then. She then throws my id down on the table at me and storms off. The best part about this whole incident was a manager was nearby watching the whole thing. As she was storming off I ask where her manager was at because at the time I didn't think he was a manager as he just let his employee curse at a patron and then throw said patrons ID at him. Guy comes over and says what seems to be the problem and I had to look at my girlfriend at this point to make sure I was still actually conscious. The guy had watched the whole thing, not said anything, and then acted surprised we were upset with the customer service. So my girlfriend explains to him what had just transpired and his response was "ok" as he turned around and walked away. He didn't say a single thing to her and just went back to what he was doing.. took another 10 min to get that beer too only after I flagged down said manager and said to him hey so are you removing that beer from my ticket or am I gonna get it still. Do yourselves a favor and just have a stranger punch you in the face rather than go here.. at least you would've...
Read moreA very disappointing experience. To start our honeymoon off, my wife and I wanted to celebrate with a champagne toast. We figured a restaurant named after a champagne cocktail would be a great place to start. We were wrong.
Ordered a “Champagne” from the bubbly section of the menus and received a still wine. We waited a long while to see the bartender again who was stretched thin covering too large an area. After getting the one bartender’s attention they insisted that the beverages being served were champagne. We pointed out the complete lack of bubbles. The bartender offered another sparkling option Prosecco but also insisted it was also still…
We were shocked they seemed to not carry or know what sparkling wine was.
We asked to just return the wine and we were told to file a “help” request to get a refund. The email response after submitting the form was that it would take 5-7 business days to get a refund.
We had already tipped on the total. It’s wild that on top of the poor product offering that staff aren’t empowered to provide better service and issue refunds immediately.
Also, some of our food was cold and the lettuce was bad in...
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