Chili's Grill & Bar — Restaurant in Fort Walton Beach

Went here the other night with my gf for a night out. I ordered the Smokehouse burger and she got Salmon with rice and broccoli.

*Smokehouse burger review: * Well when I got the burger I realized that the waiter never asked how I'd like it cooked. The bacon on the burger looked like it was literally dipped in a vat of grease, there were only 2 onion straws on it and a huge glob of mayonnaise. I cut the burger in half to see how it was prepared, and it was cooked all through. My fries were scarce and had an extreme amount of seasoning. So I asked the waitress if I could have it remade. So I got my remade burger and it was even worse than the first one. It was falling apart, looked like it was drenched in grease to where it was dripping everywhere, same with the bacon and the bun was cold. I managed to eat half before I started feeling ill from all the fat. Won't ever order this again.

Salmon with Rice and Broccoli: Her plate looked barren. She looked at her salmon, it was covered in fat and asked me, "Is that a loogie...??" "No..it's fat..and a lot of it." (Normally when I'm at home cooking salmon, I scrape the fat off so that it looks more appetizing.) So she cut it all up and it looked pretty well cooked. Her broccoli was VERY overcooked and mushy. She ate all of her food, but it definitely wasn't worth the $15.

Service: When we arrived we were greeted immediately which was pleasing. The hostess guided us to an area that was already extremely over crowded and loud, to which we all had to turn sideways to get into the space she was aiming for. I politely asked if we could be seated somewhere else since I noticed the other side of the restaurant didn't have any people. The lights above some of the booths were out, but it didn't bother us. For some reason we had two waiters. The first one a man was very nice and outgoing, we really liked his personality but when he took our order he didn't ask any of the necessary questions to assure our food was communicated to the kitchen correctly. He didn't ask how I'd like my burger to be cooked, if we wanted any different sides besides french fries, if we needed any dipping sauces, etc. We assumed he was in training. The other waitress was very nice and seemed more experienced. She wasn't very professional at times though. Like when I sent my burger back she said, "Don't worry, the kitchen guys will eat it, it's ok they'll eat anything."

People in the kitchen aren't even supposed to be doing that. You trash the food, you don't know what I've touched or been. That really bothered me knowing that they were ok eating something a stranger touched, and they're the ones cooking our food.... As far as kitchen staff goes. The food was prepared quickly but the assembly of the food wasn't taken with care. It seemed like these guys were just there to do their job and leave. I feel that if I'm paying for food that it should be made with the passion and love that any other chef would put into their work. You're an artist, not just some McDonald's employee.

Other than that, I think I'm going to continue cooking at home. We went out for a change of pace to see if this restaurant would be a "go to" for us, and to our disappointment, it isn't. I can cook the same food at home 100 times better than this place. =/

Management needs to get onto them about this issue because your FOOD and SERVICE is what gets...

Very horrible, the service was the worst ever received by anyone. We went to chili's because we had a ten dollar gift card and thought we would try it out for our anniversary and it just made the rest of the day horrible. First thing is the food, they cook her steak too rare and mine to well done, they forgot my shrimp and when I got it the little bowl was so hot like it was microwaved and not to mention the shrimp was like rubber and had to much spice that it seemed like they were trying to cover the fact that it was microwaved, the steak was amazing on the first bite and then lost flavor as I ate more, and the steak was more like a garnish for the ton of asparagus underneath it. Clearly the cook never had any culinary training. The waitress, who's name was as josh's wife on the bill when I looked at it when I left, also seated us close to the kitchen which is the worst seating ever in any place even though the place was almost empty. You are also suppose to remove plates before putting new ones down which created a very crowed table. When we tried to ask for a menu to chose a dessert the waitress pointed out that we could chose on little computer screen they at each table but my girlfriend wanted a real menu which why we asked, and once the waitress came back we asked again for a real menu and again she mentioned the computer screen and out of mild anger we ordered the what we thought was just plan cheesecake but was actually cheesecake with strawberry sauce on it, good thing neither of us was allergic to strawberry, which was really good and pretty sure was store bought. When we where just ready to leave we stood by the cash register as the waitresses just kept passing us again and again and 5 minutes later one of the waitresses finally asked if we needed anything, should have just walked out without paying-it was that bad, and I said I needed to pay my bill and she checked my out. I gave her the 10 dollar gift card and she swiped it fast, hard, and what seemed out of anger threw the card in the a basket they had, which is good because I guess I did not want put more money on it or anything, and handed me my ticket, the ticket I had to sign, and a pen. I signed the ticked, of course no tip which would have not mattered since the waitress left me there by myself after she gave me the pen and tickets leaving me like I guess I just leave this here then. We left making sure to leave our opinion out loud so the people there plus the people coming in can see how appalling that chili's is. This experience has made us want to never go to any chili's ever especially since it ruined our anniversary for the rest of the day. The waitresses need to be retrained in costumer service or replaced, the cook however just needs to taught the basics in culinary and throw the microwave out, still even after all that we will not be going back. The worst thing is I have not been to chili's in several years and when I was thinking this might be a nice change and I...

What can I say other than I wish I had taken pictures. My grand daughter is spending the summer with me and yesterday was her 15th birthday. She wanted beef nachos for an appetizer. Well, when they did arrive she dived right in. I took one bite and smelled the overwhelming smell of spoiled meat. I then smelled it and knew instantly the meat was no good. My fajita arrived with the rice being burnt, the green peppers and onions burnt. The only thing decent on my entire plate were the black beans. My stomach was so reeling from the stench of the rotten beef that I didn't even enjoy those. The server came over and the first thing she said was that the meat didn't look good to her either. Then added I can't take anything off the bill because I'm not authorized to so I'll call the manager. The manager proceeded to tell me how they do quality control twice a day. I was born and raised in the country of Illinois where we owned a farm. He acted as if I was imagining the whole thing. Plus I have two Public Health degrees. He charged me for the chicken nachos the server opted to bring us and a percentage of the chicken fajitas that was hardly touched because I couldn't get that smell out of my nose. My grand daughter did enjoy her big monster burger. However Chilli's ruined what should have been a special day for her. She'll never turn fifteen again and I'll never spend my money or...