Guadalupe's Mexican Grill — Restaurant in Fort Wayne

edit I emailed you as you asked, and its been 9 days with no response. You clearly do not want to make it right with us. It seems you only promptly respond to public reviews.

My husband and I went here at least 2 to 3 times a week, so writing this review makes me sad. We will not be returning to this location unless we see some new employees. My husband was a huge Chipotle fan because they make giant burritos. I convinced my husband to patronize Guadelupe's instead because they are locally owned and Catholic. Literally every. Single. Time. that we came in to order we received obnoxious comments from the employees that our burrito was too big and they couldn't wrap it and they were so bugged that the burrito had too many ingredients on it. We understand the burrito is big, but we even pay for the extra costs happily and we started to tip them extra because they made us uncomfortable and we felt bad that they were so troubled with wrapping the burritos. The comments and gestures that we received got so bad that we will not be returning. This last visit the woman threw her hands up and said "this isn't even a burrito." Again, we're aware that the burrito is big...but if we're coming in 2 to 3 times a week, sometimes more than that and patronizing your business, you would think that they would get to know us, be kind to us and just take care of us. It's not that hard to double wrap a burrito. Why offer all the ingredients in the first place if it's so obnoxious to ask for them? And again, we pay for the up charges! It's like so confusing because the Chipotle employees don't blink twice at wrapping really big burritos. We will be going back to Chipotle for our...

Ok, yall!!! THIS Guadeloupe's location is the truth. My biggest struggle with FWA is the lack of quality restaurants. It's literally the missing piece to such a beautiful and quaint little city. BUT, as I always say, God keeps a ram in the bush, and this particular ram is Guadeloupe's on State Blvd. Upon entering, I was greeted kindly, the place was absolutely clean, and the food was soooooo good. No offense to Chipotle, but THIS Guadeloupe's is my new go-to for an authentic burrito bowl. I can't speak for the other locations. The meal portions are more than enough, and the prices are reasonable. Definitely, a good place to bring the family. Oh, the Limeaid mixed with the Pineapple water is chef's kiss 💋.. talk about refreshing and so damn good!! Lastly, shout out to MS. K who works at this locale with her top-tier customer service, a...

This place is a rip off. I paid for two dinner bowls of salad, meat and toppings. I got the equivalent of 1 cup of total ingredients in the bowl. 2/3 of the bowl was empty. The staff was bored with the job and even though my husband asked for more than a smattering of toppings, he was ignored. Had I been there instead of my husband I would have refused to pay! Do NOT eat here. You will get sub par food for an outrageous price served by lazy bored staff. The bowls are flimsy paper bowls and the black beans were sloppy wet mess that soaked through the cheap bowl. It was an overall disgusting slop of a mess that was only worthy of a trash can. NEVER will I go here again. If this is the garbage you serve, I doubt your new location will...