Braum's Ice Cream & Dairy Store — Restaurant in Fort Worth

I recently had the pleasure of dining at Brum's, and I must say it was an outstanding experience from start to finish! The food was delicious, with a wide variety of options to choose from, all cooked to perfection. The ambiance of the restaurant is warm and inviting, making it a perfect spot for any occasion. I must say that the experience was exceptional, thanks to Ashia. From the moment I walked in, her welcoming smile and positive energy made me feel valued as a customer. She went above and beyond to ensure I found exactly what I needed, showing incredible patience and attentiveness throughout the entire process.

Ashia’s product knowledge was impressive – she answered all my questions with confidence and offered thoughtful recommendations that perfectly suited my needs. It’s rare to encounter someone who balances professionalism with warmth, but Ashia excelled at both.

What stood out was how proactive she was in ensuring that everything went smoothly. Whether it was helping me with a last-minute change or ensuring my order was processed efficiently, Ashia handled it all seamlessly. Her dedication to providing excellent service left a lasting impression.

I highly recommend visiting Brum’s and asking for Ashia if you want a top-tier shopping experience. She is a true asset to the team, and I look forward to returning for future purchases. Ashia embodies the kind of customer service that turns first-time customers into loyal ones. Keep up the great work, Ashia!

What truly made the experience memorable was the exceptional service provided by the staff, particularly the shift manager, Amber. Amber went above and beyond to ensure that every guest felt welcomed and attended to. Her professionalism and attention to detail were evident in everything she did, from checking in on our table to making sure our special requests were handled promptly and with a smile. Amber's leadership is reflected in the efficiency and friendliness of the entire team.

Overall, Brum's is a gem, offering not only amazing food but also top-notch service. I highly recommend this place to anyone looking for a fantastic dining experience, and I especially want to commend Amber for her outstanding work. I will be returning soon!

Dorion provided exceptional service at Brum's! He was knowledgeable, attentive, and friendly, ensuring my experience was seamless and enjoyable. Highly recommend him for outstanding...

This might be my favorite fast food location in the city—maybe even my favorite chain.

Braum’s, in general, has fantastic food and excellent ice cream. The little grocery sections with fresh dairy products at fair prices? Love that. Love me some Braum’s.

Now, about this location specifically:

I've been coming here for years, ever since they shut down the White Settlement Braum’s decades ago.

This place is phenomenally well-run—more like a proper restaurant than a fast-food joint. Whoever does the hiring picks solid people who tend to work here for a while (in fast food turnover terms).

The staff taking orders are always clear, competent, and unphased by customizations or special requests. And it’s not just one standout employee—it’s always been this way.

It’s always clean, well-lit, and well-maintained. No flickering signage, no potholes in the parking lot, no nasty bathrooms. Someone in charge here cares about their job, and I respect the hell out of that.

The Drive-Thru Stickers:

There’s an electrical utility box between the first and second drive-thru windows. People put stickers on it. Always have. It’s nostalgic, small-town charm at its best. Say, "You know the stickers at Braum’s?" and anyone who’s been here knows exactly what you mean.

Every few years, they wipe it clean and start fresh—but they don’t micromanage it. They let it build up naturally, only clearing it when it gets out of hand. And the best part? It’s self-policing. If someone slaps up something hateful, someone else peels it off or covers it. But if it’s just something fun, cute, or normal? People leave it be and place their own stickers around existing ones. Humans are cool.

My only complaint is the drive-thru order board—it’s positioned too far back, causing the line to back up quickly. I know relocating it would be expensive, but it really needs to be moved forward to allow cars to form a proper, safe line.

This is a great location. Eat here often....

Reviewing local, long standing businesses is not always easy. The ice cream is tasty and for the price worth it. This location is always clean customer service is good, food is constant. We went to this location due to the the chaos and insanity that has become the benbrook braums. I know because of 2 young adults I know personally that have worked there training is not a priority, the food always seems to come out incorrect, this braums seems to have plenty of staff yet the don't seem to be very organized. With a line for icecream evidently at least a supervisor and 1 employee new the yogurt Machine was out of service yet they did not have a sign or have employees let customers know. Not good management. This store is always a mess, the staff always looks confused and rushed/ unorganized. I am In the business that falls on management and owner ship. Braums left, Dq came in Dq left Braums came back. We don't visit either often because it's Russian roulette. Braums is good icecream good food when they are on it. Let's end by saying my thoughts my opinion, Employees have to be trained and supervised, managers have to organize and manage for smooth successful days. This lack of quality consistency and lack luster customer service is a trend in benbrook restaurants that's upsetting. Icecream is good Sunday are always tasty price is extremely affordable. Cleanliness. Knowledgeable helpful employees consistency across the board keeps doors open and guests happy. If your happy with braums support them. If not. Try...