Chicken Express — Restaurant in Fort Worth

ABSOLUTELY HORRIBLE SERVICE!!! We ordered our food through drive through. When the person brought it out to us, not only was it not in a bag, but it was cold!!! We sent it back to be redone. When we handed it to the guy he appeared offended and told us to move forward to wait for it to be recooked. No problem, understood. But as we watched him go back into the building he angrily threw it in the trash. We moved forward and waited...for 16 mins! The car in front of us finally received their food. As well as the car that pulled up eventually behind us then received their food. When we went back to the window and questioned about our order, the person stated because we ordered spicy chicken it would be even longer. I then did ask why, and yes with a bit more tone in my voice, would it be even longer...He then proceeded to be irate and literally cussed at me!! When I asked to speak to the manager he said he was the manager and would not give me his name!! When my husband asked to be refunded he did and stuck his middle finger up for a good minute at us! What on earth! Not having our phones, we weren't able to photo this disgusting and very disrespectful service!! There is no way on earth anyone with this caliber of service should be servicing any customers let alone leading a team as an example!! Absolutely absurd and embarrassing to anyone in a service capacity. This so called manager is a disgrace to customer service! I will definitely be there in the morning to take this further on up the chain. Absolutely unbelievable! Drive thru time noted was...

As a restaurant operator I like to give credit where credit is due. We live a mile away from this location. This past Saturday, 3/16, we were on the 2nd leg of a 2 day home journey from Miami. My oldest son attends The Ohio State University and was returning to Columbus on Sunday. He wanted CE before heading back. Anyway, we rolled into the neighborhood around 9:05 thinking we still had almost an hour to get food (this location claims it is open until 10PM. At the drive through speaker we we were told they were closing early and all they had was 2 pieces of chicken. I explained everything above and was told to pull around to the window. Once there, we were greeted by Farrah (I hope I’m spelling her name right) and asked what all it was we wanted to order. She told us that she wouldn’t mind making it all for us if we didn’t mind the extra wait. Of course we did.

The point is, Farrah, went out of her way to make sure we were taken care of when she clearly didn’t have to. That kind of guest service is hard to find today and also the kind I try and seek out. Take care of this young lady and I promise she will take care of your...

Had the most ridiculous experience of my life! I accidentally forgot my food while going thru the drive thru (was already paid for) I went back probably not even 5 minutes. I went through the drive thru again and was completely was disregarded, the lady (older lady thinner with blonde hair) serviced the car behind us and when I pulled up next to the window, the lady looked at us and looked at the other employees inside and ignored us. I proceeded to try to grab their attention and nothing to which I had to get down to retrieve my food. When I went inside, there was no one in line and all associates were available; however the lady that took my order walked out of the door and the two associates behind the counter proceeded to act as if I was not standing there. I said hi and no answer. One of the associates finally took his earpiece out and said “do you need something?”. Very unprofessional behavior from the whole team. What a disappointment as I had been coming here for the past year and never had any issues. Better customer etiquette is urgently needed at...