McDonald's — Restaurant in Fort Worth

I placed an order on my McDonald's app (mobile order). I would have placed the order for pickup, but instead decided to use the "Enjoy 0 dollar Delivery Fee" promotion on my app, as this was more convenient. Once my order was placed (totaling 88 dollars and 19 cents, I began tracking my order on the app. We had a house full of guests, as we were hosting a Christmas party for my daughter, so we were anxious to receive the food. I could see that the delivery driver was "Waiting on the order to be prepared" and the order was coming from the closest McDonald's location nearby our house, 5124 N TARRANT PARKWAY, FT. WORTH, TX. So when I saw that it was heading our way 45 MINS LATER, I was relieved that it should only take a few mins to arrive. The food was dropped off at 6:15pm. My toddler grabbed his Happy Meal out of the bag, my husband took his two sandwiches and a large fry and they began eating. While the party guests started to line up to get their food, we realized that HALF of our 88 DOLLAR order was missing. On top of that, my husband said the food that he and my son had started eating was cold and not even fully cooked; INEDIBLE. Of course I called the McDonald's location right away to see what had happened. I had my receipt in-hand at the time, so I was able to provide my order number, and the woman on the phone was able to look it up. I explained the issue but we were going around in circles because the lady said she could not help me. (So why did you answer the phone?---my thoughts. She put the phone down "on hold" while I could hear Spanish being spoken but could not understand what was going on. Another voice got on the phone and asked how can I help you? So explained the whole story yet again, only to be told she could not help me either. My husband took our large bag of cold food and drove to this location to try and get this resolved, since we were getting nowhere over the phone. After rude and unprofessional manager and staff argued with him (holding the bag of cold undercooked food, the paper receipt, and the app with the order/receipt) they finally decided that we deserved the other half of our 88 dollar order. My husband returned home with the food that he had to go get himself (even though we were charged a service fee and tip on our original order, totaling 18 dollars) at 7:30pm, TWO HOURS after the original order was placed. He said the manager was completely unsympathetic and did not care about the issue her location caused (while she was on break she said). Needless to say I will NEVER EVER be ordering anything from this McDonald's location ever again. Horrible experience that will not...

Never had a pleasant experience at this restaurant anytime I've ever been here. Pull into lane A, behind another car, pull up to the menu so I can make an order. Lane B crackles to life and I hear the other driver making their order. I assume they're going to bounce back and forth. I am incorrect apparently. Lane B will continue to take care, four or five get their orders in. So I swap lanes again. Silence. "Hello?" "Hello." "HELLOOO!!" Silence. A car pulls into lane A. "Hi, welcome to mcdoogles." So I wait. There's a camera, they can see me, right? Silence. Another car enters lane A, immediately greeted. I backed up and pulled up to lane B again, hoping to fool them. Another car pulls into lane A. "Welcome to mcdoogles." So I left.

On this latest excursion, the drive-thru worker(s) wouldn't take orders for quite a bit of time. The windows would be clear of vehicles, and the cars at both lanes would be sitting, the drivers saying, "hello?" to the menu board in confusion. Finally, it's my turn, and it's "Sorry, please hold on a moment." The other driver called out, "Hello??" And after a solid minute, I am finally able to order.

I used to work just about every fast food. You just take orders until you can't get a car at the menu anymore. Let it stack up. They're in order, just keep them in order. It's not hard. As a customer, we can't see what's going on, but we can see cars aren't at the window, which will really make...

Save yourself the headache and go to a different one. This is by far the WORST McDonald's we've been to in terms of service and order accuracy. Especially, if you decide you want to grab dinner between 7pm and 9pm... be ready to eat a lukewarm partial meal an hour or more after ordering. Yes, after waiting 45 minutes for a curbside pickup meal order from the app AND driving home, the fries were missing. This was after we had to remind them that our order had drinks. We called to have this corrected and the manager I spoke to (Corey) did not apologize but instead insisted that she checks everything before it heads out. She kept insisting that all the fries were in there even though she didn't ask for an order number. This is only the latest example but MANY times before we have had a similar experience -- with confidence I can say AT LEAST 90% of the time there is either something missing from the order, it's plain wrong, they take over 20 minutes to bring it out, or more often than not it's all of the above. Call it relentless grace or just plain stupidity on our part but we've given this place countless opportunities to change our minds. Day time operation isn't terrible but to be honest we usually go in the evenings. This will definitely be...