Subway — Restaurant in Fort Worth

I visited this Subway on Christmas Eve, about 20 minutes before closing. I had just arrived back into town and my mother was sick so no food was being prepared. The store was empty, and there was one worker present—an older Black woman. When I entered, I greeted her, but she didn’t respond. Instead, she gave me a stern look and asked, “What do you want?” in a tone that felt unwelcoming.

I explained I needed a moment as I was waiting on my dad’s order and took a picture of the menu to send to him. Instead of showing any patience or understanding, she just stared at me before walking to the back without saying a word.

I called my dad and decided I didn’t want her to prepare my food because of how she was acting toward me. Unfortunately, there was no holiday cheer or even basic courtesy during my visit. I had planned on blessing her for the holiday season, but her rude demeanor completely changed my mind.

I’ll give this location another chance, but I sincerely hope she isn’t my server next time, or I may walk out again. This rating is solely based on customer service which I...

Opening shift did not have the door unlocked and open at 9 o’clock this morning and wanted to hide in the back when I was knocking on the door, and refused to answer the phone when I called to ask what soups they had prepped then proceeded to try and tell me that they didn’t carry loaded baked potato soup even though I’m a general manager over at Subway in Arlington on Collins street so I already know that she was lying to me. Insufficient customer service and I will be contacting the general manager and leaving a review with subway listens so that...

You need to go to this subway!!!! We called today to order a couple dozen of cookies and was immediately greeted on the phone with such a kind and helpful voice, eager to help me with a last minute cookie order. My in-store visit was even more pleasant. The store was clean and smelled wonderful of fresh bread. Even more wonderful was the help we received from the owners, who were working hard to serve customers! What a sweet experience we had with this Subway, from the kind service to the quick order! I would give them 100 stars if I...