Jet's Pizza — Restaurant in Fort Wright

So I ordered my pizza with green peppers when I went to go pick it up. It had jalapeño peppers on it. I asked the young lady can you just add green peppers I didn’t even care about the jalapeño peppers I could’ve picked them off . she said she would ask, but a man came from the back and accuse me of ordering wrong. He assumed I ordered it online which I didn’t. I called it in , even after he found out it was their mistake. He still refused to put green peppers on the pizza.. he even could have gave me a side of green peppers. I would’ve put it on myself when I got home… he was just so rude about it and it was their mistake. That’s what upset me was the rudeness ..I even had to prove to him that I didn’t order online he came back from the kitchen and said we make the pizzas the way it’s on the ticket.. I politely had to tell him I didn’t order online. I called it in so obviously whoever took my order hit the wrong key hit jalapeño peppers instead of green peppers. I even said no big deal. Just give me some green peppers I can pick the jalapeños off. But he wouldn’t do that for me even though it was your...

I used to order jets pizza often. This location made it so I will never purchase from them again. I order a pizza for pickup. I get it and go home. Wait about an hour to start eating it. It’s the wrong pizza. This isn’t the issue as mistakes happen. I try to call but they are closed. So I wake up next day and go to work. I get a break at noon and I call then. The manager answers. I told him I was given the wrong pizza and it’s one I do not like. I said the wings were fine. He replies, “yeah we realized when you left that you got the wrong pizza”. I said, “okay I can pick up a replacement after work today”. He told me that he would give me $3 credit toward another pizza because I waited so long to call. This led to an argument and the manager basically insulting me about it just being a $20 pizza. So I got nothing for the mistake that they admitted to and offered $3 credit. Meaning I would have to pay $37 and my gas and time to get one $20 pizza. What an absolute joke of a decision. Should be able to press theft charges on...

Last night I had the best experience at this location in Fort Wright!! HAILE and the staff that was working on Tuesday September 2nd was the ABSOLUTE BEST!!! We originally were going to the one closest to us in Florence and they told us they SHUT THE OVEN OFF 45 MINS BEFORE CLOSING BECAUSE THEY DIDN'T APPARENTLY FEEL LIKE WORKING.....AND TOLD US TO TRY THE ONE IN FORT WRIGHT!! SOOOO HAPPY DID!! MY FAMILY AND I WILL DRIVE THE EXTRA DISTANCE THANKS TO THE AMAZING STAFF AND HAILE!!! THEY WELCOMED US AND WENT ABOVE AND BEYOND!! OUR ORDER WAS 200$ BIG ORDER RIGHT BEFORE WE CLOSED AND THEY DIDN'T MAKE US FEEL GUILTY!! SHE EVEN MADE SURE WE WERE AWARE OF THE SPECIAL OFFERS THEY WERE HAVING!!! SHE EVEN INCLUDED THE PLATES AND EVERYTHING WAS HOT AND...